Customer Services & Operations Lead, International Freight

Star Personnel Ltd; Māngere-Ōtāhuhu; On-site; NZD 100,000 - 140,000; Full time

Job summary

Star Personnel Ltd is recruiting a Customer Services & Operations Manager for a long-established international freight forwarder. You will lead the Customer Services and Operations teams across Import, Export, and Customs, ensuring top-class service and seamless operations.

This hands-on role focuses on staff training, KPI management, and strong carrier relationships to drive client satisfaction. The ideal candidate combines leadership, a hands-on approach, and a client-focused mindset to

Qualifications

• This role demands leadership ability with a hands-on, collaborative style.
• Experience in International Freight Forwarding including import/export and customer services.

Responsibilities

• Lead and manage a team of import, export, and customer service representatives.
• Maintain a hands-on approach to support the team and manage daily operational workflow.
• Build strong relationships with carriers, suppliers, and customers.
• Maintain a sharp focus on client satisfaction and service excellence.
• Monitor operational KPI's and implement improvement strategies.
• Mentor staff, support training, and foster a collaborative team environment.

Job description

Star Personnel Ltd is recruiting a Customer Services & Operations Manager for a long-established international freight forwarder. You will lead the Customer Services and Operations teams across Import, Export, and Customs, ensuring top-class service and seamless operations.

This hands-on role focuses on staff training, KPI management, and strong carrier relationships to drive client satisfaction. The ideal candidate combines leadership, a hands-on approach, and a client-focused mindset to