Online Manager

Foodstuffs North Island; New Zealand; On-site; NZD 90,000 - 130,000; Full time

Job summary

Foodstuffs North Island is seeking an experienced Online Manager to lead our growing online shopping operation. This hands-on leadership role requires someone who thrives in a fast-paced supermarket environment and is passionate about delivering great customer experiences.

You will oversee day-to-day Online department operations, coach the team, ensure orders are picked and packed accurately, and maintain high standards of food safety and service while driving productivity and growth for the

Qualifications

• Proven experience in a supermarket or retail leadership role.
• Strong people leadership and communication skills.
• Highly organized with excellent time management.
• Ability to work under pressure and meet deadlines.
• Customer-focused with a high attention to detail.
• Physically fit and comfortable in a hands-on role.

Responsibilities

• Manage the daily operations of the Online department.
• Lead, coach, and develop the Online team.
• Ensure online orders are picked accurately and efficiently.
• Monitor labour, productivity, and department KPIs.
• Ensure compliance with food safety, health & safety, and company policies.
• Work closely with other department managers to ensure smooth store operations.

Skills

Leadership

People management

Communication

Time management

Customer focus

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for an experienced and motivated OnlineManager to lead our growing online shopping operation. This is a hands‑onleadership role, ideal for someone who thrives in a fast‑paced supermarket environment and is passionate about delivering great customer experiences.

About the Role

As our Online Manager, you will be responsible for the day-to-day operation of the Online department, ensuring orders are picked accurately, packed efficiently, and available to pick up on time. You will lead, train, and motivate your team while maintaining high standards of food safety, productivity, and customer service. This is a senior management position in our team and applications will reflect the requirements. Oh, and we are building a new online staging area to handle twice as many orders by this time next year!

Key Responsibilities

• Manage the daily operations of the Online department
• Lead, coach, and develop the Online team
• Ensure online orders are picked accurately and efficiently
• Monitor labour, productivity, and department KPIs
• Ensure compliance with food safety, health & safety, and company policies
• Work closely with other department managers to ensure smooth store operations

About You

• Proven experience in a supermarket or retail leadership role (Online experience preferred)
• Strong people leadership and communication skills
• Highly organized with excellent time management
• Ability to work under pressure and meet deadlines
• Customer-focused with a high attention to detail
• Physically fit and comfortable in a hands‑on role

What’s in it for you:

• The ability to drive something within a flexible and creative working environment – if there’s a better way, let us know!
• Prove yourself in a store known for its people development and career opportunities
• An amazing team to learn from who are also open to your help along the way
• Be part of a truly community driven store and providing an excellent customer experience
• Supportive and friendly team environment

PAK’nSAVE Royal Oak is a big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 240 people! And we are proud to serve our community.

You know New World, PAK’nSAVE and Four Square right? That’s Foodstuffs! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Join one of our stores and you open the door to endless opportunities!

All applicants must be a New Zealand Citizen/Resident.

Full-time Permanent Role. Remuneration details and hours of shifts will be discussed further in the interview.

Application closes: – 19/04/2026 unless filled prior.