Customer Services Consultant (Full-Time)

JobSpace; Auckland; On-site; NZD 34,000 - 39,000; Full time

Benefits offered by this job

Wellbeing programme

Life insurance

Discounted health insurance

Superannuation options

Employee discounts on car rental

Uniform provided

Parking provided

Job summary

Avis Budget Group at Auckland Airport is seeking an enthusiastic counter assistant to greet customers, assist with rental needs, and process bookings. This entry-level role includes full training and a dynamic, friendly team.

You will inspect vehicles, promote products, handle payments, and answer enquiries while delivering excellent service. Rotating shifts include early mornings, weekends, and public holidays in a busy airport setting.

Qualifications

• Full, clean, valid class 1 drivers licence is essential for this role.
• Previous experience within retail, hospitality, customer service, sales, or similar roles
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

Responsibilities

• Establishing customer car rental needs by actively listening
• Review in detail our various add on's and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner
• Answering customer questions and enquiries

Skills

Customer service

Retail experience

Communication

Fast-paced environment

Data entry / POS input

Tools

POS systems

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for assistance at our counters to serve our valued customers. Based at the busy Auckland Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of assisting people on their journeys!

Auckland Airport based

Entry level position with training provided

Supportive, friendly, and caring culture

Big international company with opportunity to move internally

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30 am), afternoons, nights (until 2 am), weekends and public holidays as required.

About the role:

From our customer counter you will greet and interact with customers, assist with their rental needs promote and market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer enquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities will include:

• Establishing customer car rental needs by actively listening
• Review in detail our various add on's and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner
• Answering customer questions and enquiries

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service, sales, or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What's on offer:

• $25.63 per hour plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Uniform provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

If you would like the opportunity to be the face of the Avis Budget Group, then we want to hear from you!