Customer Services & Operations Representative (Casual)

JobSpace; Rotorua; On-site; NZD 34,000 - 37,000; Full time

Benefits offered by this job

Parking provided

Life insurance

Discounted health insurance

Superannuation options

Employee discounts on car rental

Job summary

Avis Budget Group is seeking a Customer Services & Operations Representative (Casual) in Rotorua. You will work at the counter and behind the scenes, inspecting vehicles, refuelling, cleaning and handling rental transactions with customers.

The role includes training, flexible shifts within 7 days a week, and benefits such as parking, wellbeing programs, and staff discounts on rentals. This entry-level position emphasizes strong customer service and teamwork.

Qualifications

• Entry-level role with training provided.
• Full, clean, valid driver’s licence (Class 1) required.
• Experience in retail, hospitality or customer service is preferred.
• Ability to work in a fast-paced environment and deliver exceptional service.
• Willingness to work across 7 days a week within operating hours.

Responsibilities

• Inspect cars for damages and assist with refuelling and cleaning.
• Greet customers at the counter and handle rentals, contracts and bookings.
• Market products and services to customers.
• Input rental information accurately using company systems (training provided).

Skills

Customer service

Retail experience

Hospitality experience

Fast-paced environment

Tools

Rental systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Services & Operations Representative (Casual)

Avis Budget Group Vehicle Rental Team Member

Big brands come with big responsibilities, and we are DRIVEN to be the BEST vehicle rental company in the world - TOGETHER!

We are searching for someone with exceptional customer service skills and isn't afraid of hard work to join our amazing team!

Casual position available - working as and when needed

Supportive, friendly, and caring culture

Entry level role with training provided

Stable, global company

About the Role In this role you will cover both front and back of house, this means you be required to inspect cars for damages, refuel and assist with the cleaning of our vehicles both interior and exterior to ensure our customers get the best experience. You will also work from our customer counter where you will greet and interact with customers, market products and services and complete rental transactions, contracts and bookings.

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.
• As we operate 7 days a week from 0800 to 2030 each day, you could be scheduled to work anytime during our operating hours which means you could be scheduled to work early mornings, afternoons, evenings, weekends and public holidays as required.

What's on offer:

• $25.11 per hour, plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.