Customer Services Consultant (Full-Time)

Avis Budget Group; Auckland; On-site; NZD 34,000 - 39,000; Full time

Benefits offered by this job

Parking provided

Uniform provided

Wellbeing programme incl. life & heath

Employee discounts on car rental

Discounts from retailers

Job summary

Avis Budget Group at Auckland Airport is looking for an entry-level customer counter assistant. You will greet customers, assess rental needs, promote add-ons, and complete bookings and payments with accuracy.

We operate 7 days a week on a rotating roster, with early mornings, afternoons, nights, weekends and public holidays. Full training provided in a supportive environment, plus parking, uniforms, employee discounts, and wellbeing benefits.

Qualifications

• Experience in customer-facing roles such as retail, hospitality or sales.
• Willingness to learn and use computer systems/hand-held devices.
• Full, clean, valid class 1 driver's license is essential.

Responsibilities

• Greet customers at the counter and understand rental needs.
• Explain add-ons and services to match customer requirements.
• Explain rental procedures and guidelines clearly to customers.
• Complete rental bookings and process payments accurately and efficiently.
• Address customer questions and find timely resolutions.

Skills

Customer service

Retail/hospitality exp

Driver's license

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Avis Budget Group – Auckland airport, North Island

We are looking for assistance at our counters to serve our valued customers. Based at the busy Auckland Airport and feeling the pulse of the city as travellers come and go - you will enjoy the excitement of assisting people on their journeys!

Auckland Airport based

Entry level position with training provided

Supportive, friendly, and caring culture

Big international company with opportunity to move internally

We operate 7 days a week, on a rotating roster so there will be a requirement for you to work early mornings (from 6.30 am), afternoons, nights (until 2 am), weekends and public holidays as required.

About the role:

From our customer counter you will greet and interact with customers, assist with their rental needs promote and market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer enquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.

Key responsibilities:

• Establishing customer car rental needs by actively listening
• Review in detail our various add on's and services as to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings and process payments in a timely, efficient, and accurate manner
• Answering customer questions and enquiries

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service, sales, or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

What's on offer:

• $25.63 per hour plus increase your earnings with our sales incentive scheme.
• Parking provided.
• Uniform provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group
• Access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.