Customer Services Consultant

Avis Budget Group International; Christchurch; On-site; NZD 28,000 - 40,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Full training provided

Wellbeing programme

Employee discounts

Job summary

Avis Budget Group is seeking a Vehicle Return Agent at Christchurch Airport. This entry-level, permanent part-time role provides an opportunity to be the first point of contact for customers returning rental vehicles.

You will greet customers, assist with check-in, conduct vehicle inspections, and prepare cars for the next rental. The position offers training, a supportive culture, and career progression within a large international company.

Qualifications

• Full, clean driver’s licence is essential.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Ability to follow procedures and adhere to guidelines.
• Comfortable learning and using computer systems to input rental information.

Responsibilities

• Greet customers on arrival and assist with vehicle check-in.
• Inspect vehicles and prepare for the next rental.
• Input rental information and assist with directions or travel information as needed.

Skills

Customer service

Fast-paced

Procedures

Computer systems

Job description

Our busy Christchurch Airport location is looking for assistance with our operations. We are looking for what we call a Vehicle Return Agent to be our first point of contact to our customers!

• Permanent, Part-Time position available - working 20 hours per week

• Christchurch Airport based

• Large international company with opportunity to move internally

• Entry level position with training provided

• Supportive, friendly and caring culture

About the Role

You, as our Vehicle Return Agent will be responsible for ensuring that rental vehicles are returned in a timely and orderly manner, greeting our customers upon their arrival at our rental location and assisting with the check-in of the renter’s vehicle.

You will also conduct vehicle inspections and prepare the vehicle for the next rental. From time to time, you may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues.

Key responsibilities will include:

• Help expedite the rental car return process with exceptional customer services to get customers on their way as quickly as possible.

• Assess vehicle for any potential new damages and report it as per our vehicle damage procedure.

• Review returned vehicle gas levels and car kilometers while accurately inputting them into our hand-held devices when needed.

What we are looking for

• Full, clean, valid class 1 driver’s licenceis essential for this role

• Ability to work in a fast-paced environment and deliver exceptional customer service.

• Ability to follow procedures and adhere to company guidelines and standards.

• Comfortable learning and using various computer systems to accurately input rental information.

We work 7-days a week, Monday to Sunday from 06.00 to 22.00 in this position we would look for you to work your 20-hours shift during our operating hours which could include early mornings, evenings, weekends and public holidays as required.

What’s on offer:

• $24.89 per hour

• Uniform and parking provided.

• Full training provided to help you achieve your goals and reach your potential.

• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options

• Employee discounts on car rental across Avis Budget Groupand our partners

• Access to discounts and offers from retailers and big brands

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

ChristchurchCanterburyNew Zealand