Customer Services Assistant Manager

Foodstuffs South Island Limited; Rangiora; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Life insurance cover

Discounts with local gym memberships

Full uniform provided

Job summary

PAK'nSAVE Rangiora, part of Foodstuffs South Island Limited, is seeking a confident Customer Services Assistant Manager to help run our Front-End and Online Shopping teams. You will lead from the front, support the team, and ensure customers have a great experience when they shop with us.

This is a permanent, full-time role at 40 hours per week, including one weekend shift. LCQ and General Manager's Certificate are essential.

Qualifications

• Must have LCQ and GM's Certificate.
• Proven leadership and customer service experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Lead front-end and online shopping teams to deliver great customer experiences.
• Support the Customer Service Manager and Online Manager in daily operations.
• Develop and coach team members to meet performance standards.
• Maintain high presentation and service standards during busy periods.

Skills

leadership

communication

organisational skills

time management

customer service

calm under pressure

learning mindset

Education

Liquor Control Qualification (LCQ)

General Manager's Certificate

Job description

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PAK'nSAVE Rangiora is looking for a confident, motivated, and customer-focused Customer Services Assistant Manager to join our team and help lead our busy Front-End operation. Working alongside and reporting to the Customer Service Manager, you will play an important role in supporting the day-to-day running of our Checkouts and Online Shopping team. This is a hands-on leadership position where you will lead from the front, support and develop our team, and help ensure our customers receive a great experience every time they shop with us.

What We're Looking For

We are seeking someone who has:

• A positive, can-do attitude and willingness to get stuck in.
• Strong leadership, communication, and organisational skills.
• Excellent time management and the ability to prioritise in a fast-paced environment.
• A strong customer service focus and high presentation standards.
• The ability to remain calm, adaptable, and solutions-focused when things get busy.
• A willingness to learn, develop, and take on greater responsibility.
• A current Liquor Control Qualification (LCQ) and General Manager's Certificate (essential).

About the Role

As the Customer Services Assistant Manager, you will support the Customer Service Manager and Online Manager with the smooth running of the Checkout and Online departments while being a visible and approachable leader for the team. You will help maintain high standards of customer service, support team performance and development, and ensure the department operates effectively throughout the day. This is a permanent, 40-hour-per-week position, including one weekend shift. Specific hours will be discussed during the interview process.

What We Offer

At PAK'nSAVE Rangiora, we offer a competitive remuneration package that includes:

• Life insurance cover
• Discounts with local North Canterbury gym memberships and Physio benefits
• Full uniform provided

We pride ourselves on providing a great place to work with a supportive team environment and strong job security. We value our people and are committed to providing opportunities for ongoing growth and development within a successful New Zealand-owned business.We're looking for someone who embraces our core values and shares our vision of being the supermarket of choice in North Canterbury.

Applicants must have New Zealand Citizenship, New Zealand Permanent Residency, or a valid New Zealand Work Visa.

As part of our recruitment process, successful applicants will be required to complete pre-employment drug screening.

Applications Close: 5.11.2026

(Applications may close if the ideal person is found earlier than date stated above)