Customer Service & Vehicle Rental Specialist – Fixed-Term

Hireace; Tauranga; On-site; NZD 52,000 - 66,000; Full time

Benefits offered by this job

On-the-job training

Employee discounts

Career progression

Job summary

Hireace is seeking a Customer Service & Vehicle Rental Assistant to join our Tauranga and Mt Maunganui branches. Two full-time fixed-term positions exist through to March 2027, with one role potentially becoming permanent.

You will be the first point of contact for customers, helping them find the right rental solution and delivering exceptional service. You will greet customers, process bookings, inspect vehicles, manage payments, and explain rental terms and options.

Qualifications

• 2+ years of customer service experience.
• Ability to handle multiple enquiries calmly under pressure.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers in a warm, professional manner and identify rental requirements.
• Process vehicle rental bookings and answer customer enquiries accurately.
• Conduct vehicle inspections and complete condition reports.
• Handle payments and transactions securely using point-of-sale systems.
• Provide detailed information on available vehicles, terms, insurance options and policies.
• Address customer concerns with empathy and professionalism, aiming for resolutions.
• Maintain accurate records of interactions and rental transactions.
• Assist with vehicle preparation and cleaning as needed.
• Support team during peak periods to ensure efficient service.

Skills

Customer service

Communication

Organizational skills

Cash handling

POS systems

Multitasking

Team player

Tools

POS systems

Job description

Hireace is seeking a Customer Service & Vehicle Rental Assistant to join our Tauranga and Mt Maunganui branches. Two full-time fixed-term positions exist through to March 2027, with one role potentially becoming permanent.

You will be the first point of contact for customers, helping them find the right rental solution and delivering exceptional service. You will greet customers, process bookings, inspect vehicles, manage payments, and explain rental terms and options.