Customer Service Representative - fixed term

NZ Post; Wellington; On-site; NZD 56,000 - 62,000; Full time

Job summary

NZ Post Wellington is hiring a Customer Service Representative to support customers with queries at front counters and by phone. The role involves promoting services such as bill payment and NZTA transactions, and assisting with sending parcels locally and globally.

You will process mail and scan freight, with some heavy lifting. This is a 7-month fixed-term, Monday to Friday, full-time position, starting as soon as possible.

Qualifications

• Experience delivering customer service at front counters or over phone.
• Ability to manage inquiries and requests professionally.
• Willlingness to perform light to moderate lifting when handling parcels.
• Eligibility to work in New Zealand.

Responsibilities

• Deliver high-quality service to customers at front counters and by phone.
• Promote NZ Post products and services such as bill payment and NZTA transactions.
• Assist with processing mail and parcels and related scanning.
• Support with heavy lifting as needed.

Skills

Problem solving

Administration

Data entry

Customer interactions

Job description

Customer Service Representative

• $28.20 per hour
• Monday to Friday full time
• 7 month fixed term

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero Mō Te Tūranga – About The Role

Our Customer Service Representatives deliver an exceptional level of service to manage inquiries, requests or concerns from customers at our front counters and by phone. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world. As an NZ Post expert, you'll provide suggestions and access information for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required. Each day is busy and varied and will see you developing your problem-solving skills. This is for a fixed term of 7 months covering parental leave.

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa. https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let's go!

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

Mōu - About You

• Be available to work Monday 7:30am to 5pm and Tuesday to Friday 7:30am to 3:45pm
• Problem solving skills – can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge – because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.

[HM1]@Marie Page - this sentence is repeated here.