Customer Service Representative, Contact Centre

Health New Zealand - Te Whatu Ora Counties Manukau; Auckland; On-site; NZD 30,000 - 39,000; Part time

Job summary

Health New Zealand - Te Whatu Ora Counties Manukau is seeking a friendly Customer Service Representative to join our busy team at Manukau, supporting outpatient sites across the Counties Manukau District. You will be the first point of contact for patients, caregivers, and GPs, handling calls, emails and messages with care and efficiency.

This part-time role offers 30 hours per week, Monday to Friday, during normal business hours.

Qualifications

• At least 2 years customer service experience.
• Clear, confident communication skills both spoken and written.
• High attention to detail and strong problem-solving abilities.
• Proficient with Microsoft Outlook, Excel and Word (intermediate level).

Responsibilities

• Handle calls, emails and messages with care and efficiency.
• Help manage appointments and scheduling for patients.
• Provide a reassuring voice in the community's healthcare journey.
• Support outpatient sites across the Counties Manukau District.

Skills

Customer service

Clear communication

Attention to detail

Problem solving

Tools

Microsoft Outlook

Excel

Word

Job description

A fantastic team culture that values support, respect and collaborationMaking a real impact by helping people navigate their care with confidePart time, Monday to Friday based at 15 Lambie DriveHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

We're looking for friendly and professional Customer Service Representatives to join our busy team supporting outpatient sites across the Counties Manukau District, including Manukau Health Park, Botany SuperClinic, Manukau Health Park, and Middlemore Hospital. Based in Manukau, youll be the first point of contact for patients, caregivers, and GPs, handling calls, emails, and messages with care and efficiency. You will help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our communitys healthcare journey.

We currently have a part time position available, working 30 hours a week Monday to Friday, during normal business hours.

About You

We are looking for someone who brings positivity, professionalism, and a passion for helping others. Youll thrive in a fast-paced environment and enjoy working as part of a close-knit team.

At least 2 years customer service experienceClear, confident communication skills both spoken and writtenHigh attention to detail and strong problem-solving abilitiesComfortable with Microsoft Outlook, Excel and Word (intermediate level)Reliable, punctual, and motivated to go the extra mile

Working at Health New ZealandHealth New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand.

We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.