Customer Service Representative, Contact Centre

Te Whatu Ora - Health New Zealand; Auckland; On-site; NZD 26,000 - 34,000; Part time

Job summary

Health New Zealand | Te Whatu Ora is seeking friendly Customer Service Representatives to join our busy contact centre in Auckland. In this part-time role (30 hours per week), you will be the first point of contact for patients, caregivers and GPs, handling calls, emails and messages with care and efficiency.

You will manage appointments, answer a wide range of enquiries and provide a reassuring voice in our communities' healthcare journey.

Qualifications

• At least 2 years customer service experience.
• Clear, confident communication skills both spoken and written.
• High attention to detail and strong problem-solving abilities.
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level).
• Reliable, punctual, and motivated to go the extra mile.

Responsibilities

• Handle calls, emails, and messages with care and efficiency.
• Help manage appointments.
• Answer a wide range of enquiries.
• Provide a reassuring voice in our community's healthcare journey.

Skills

Customer service

Communication

Attention to detail

Problem solving

Time management

Tools

Outlook

Excel

Word

Job description

Customer Service Representative, Contact Centre

• A fantastic team culture that values support, respect and collaboration
• Making a real impact by helping people navigate their care with confide
• Part time, Monday to Friday based at 15 Lambie Drive

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role:

We're looking for friendly and professional Customer Service Representatives to join our busy team supporting outpatient sites across the Counties Manukau District, including Manukau Health Park, Botany SuperClinic, Manukau Health Park, and Middlemore Hospital.

Based in Manukau, youll be the first point of contact for patients, caregivers, and GPs, handling calls, emails, and messages with care and efficiency. You will help manage appointments, answer a wide range of enquiries, and provide a reassuring voice in our communitys healthcare journey.

We currently have a part time position available, working 30 hours a week Monday to Friday, during normal business hours.

About You

We are looking for someone who brings positivity, professionalism, and a passion for helping others. Youll thrive in a fast-paced environment and enjoy working as part of a close-knit team.

• At least 2 years customer service experience
• Clear, confident communication skills both spoken and written
• High attention to detail and strong problem-solving abilities
• Comfortable with Microsoft Outlook, Excel and Word (intermediate level)
• Reliable, punctual, and motivated to go the extra mile

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Closing Date: 2nd November 2026

Job details

Job Reference:

Job Reference: CMH202617739

Location:

North Island - Auckland - South & East Auckland

Job type:

Expertise:

Non-clinical - Administration - Administration