Receptionist & Call Centre Representative

Tui Medical Ltd; Hamilton; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Staff discounts across the Tui Group

Ongoing training and professional dev.

Generous allowances and incentives

Job summary

Tui Medical Ltd in the Waikato region is hiring a friendly Receptionist & Call Centre Representative on a full-time basis. You’ll be the first point of contact for patients and callers, delivering courteous, accurate information and coordinating appointments across clinics.

You’ll combine clinic reception and call centre duties, manage high enquiry volumes, and support healthcare providers with professionalism, empathy, and attention to detail in a fast-paced environment.

Qualifications

• Eligibility to work in New Zealand.
• Previous experience in medical reception, healthcare administration, or customer service call centre preferred.
• Have a car and driver’s license to cover all clinic locations as needed.
• Exceptional communication and interpersonal skills.
• Proven ability to multi-task and manage competing priorities.

Responsibilities

• Serve as the first point of contact for patients and callers across clinic reception and call centre environments.
• Handle high volumes of enquiries, providing accurate information and timely assistance.
• Coordinate patient needs and appointments across multiple locations.
• Deliver professional, compassionate customer service in a fast-paced healthcare setting.

Skills

Excellent communication

Interpersonal skills

Multi-tasking

Attention to detail

Car owner with license

Tools

Indici

Job description

Receptionist & Call Centre Representative

Make a real difference! Join our team at Tui Medical!

About us

Tui Medical is a leading primary healthcare provider in the Waikato, operating seven General Practice clinics and two Urgent Care clinics. As both Urgent Care and Cornerstone Accredited, we are committed to delivering accessible, high-quality healthcare to our communities.

We believe great patient care starts with great people. That's why we foster a supportive, collaborative, and inclusive workplace where professional development, wellbeing, and teamwork are valued.

About the position

We are seeking an enthusiastic, customer-focused individual to join our team in a full-time Receptionist and Call Centre Representative role. This dual-position offers the opportunity to work across both our clinic reception and call centre environments, delivering exceptional service to patients and callers alike.

As the first point of contact for patients and external service providers, you'll play a vital role in delivering a positive experience through professional, compassionate, and efficient support. You'll confidently manage a high volume of enquiries, coordinate patient needs, and ensure patients and callers receive accurate information and timely assistance.

This is a rewarding opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. If you're a strong communicator with excellent attention to detail and a genuine commitment to supporting patients and healthcare providers, we'd love to hear from you.

What we're looking for

Eligibility to work in New Zealand

Previous experience in a medical reception, healthcare administration, or customer service call centre role is preferred

Have a car and drivers' licence as you may need to cover all clinic locations as needed

Exceptional communication and interpersonal skills

Proven ability to multi-task and manage competing priorities

Strong attention to detail and high level of accuracy

Calm and professional under pressure, with a proactive approach

Experience with Indici is advantageous but not essential

Commitment to providing equitable healthcare and outstanding patient experiences

Benefits include

Supportive and collaborative team environment

Opportunities for ongoing training and professional development

Staff discounts across the Tui Group

Generous allowancesand company incentives

Meaningful, growth focused culture