Call Centre Consultant

Aotearoa New Zealand Association of Social Workers; Lower Hutt; On-site; NZD 42,000 - 62,000; Full time

Job summary

Geeks on Wheels is seeking a Customer Service and Bookings Coordinator in Kilbirnie, Wellington, NZ. You will engage with customers on the phone, drive sales, and schedule appointments for the sales team to convert. The role focuses on delivering exceptional service and meeting targets in a busy contact centre.

You will need a proven track record in a fast-paced environment, strong communication skills, and experience with CRM systems to maintain accurate records and support the sales process.

Qualifications

• Experience in call centre environments and achieving sales targets.
• Strong customer service acumen and ability to communicate with diverse customers.
• Familiarity with CRM systems and attention to detail.

Responsibilities

• Make outbound calls to prospective customers and qualify leads.
• Set up quality appointments for the sales team to convert.
• Maximise sales opportunities while delivering excellent customer service.

Job description

Based at our busy office in Lower Hutt , we have an temporary roll which may lead to a full time opportunity in our Contact Centre team. Our Customer Care Consultants are responsible for maximising sales of HRV whole home solutions. You will be responsible for telephoning prospective customers and setting up quality appointments for the sales team to convert.

Who we are looking for

You will LOVE engaging with people, are passionate about customer service, and confident communicating with a diverse range of customers. You want to be the best and will strive every day to achieve personally and professionally.

We are looking for a dynamic person with a proven track record in achieving sales and service targets in a fast-paced environment. You'll be bursting with energy, always eager to jump on the phone and get results. You'll shine on the phone - dazzling and enticing customers to buy from us! You will have a strong level of attention to detail and accuracy and be an enthusiastic team player, with a working knowledge of CRM systems.

Most importantly, you will know (and believe) the customer is our reason for being!

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have in a Call Centre Role?
• Have you worked in a call centre before?
• Do you have experience in a sales role?
• Do you have customer service experience?
• Do you have a current Police Check (Criminal Record Check) for employment?

Customer Service and Bookings Coordinator

Geeks on Wheels

Kilbirnie, Wellington, NZ

14d ago

What can I earn as a Call Centre Operator