Customer Service Representative

Cubro; Tauranga; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Consistent Monday–Friday schedule

Supportive team culture

Tauranga-based role

Fixed-term contract (11 Jan 2027 – 31/

Job summary

Cubro is a Tauranga-based healthcare equipment supplier seeking a Customer Services Representative for the Wholesale team. The fixed-term full-time role spans 11 January 2027 to 31 March 2028, Monday to Friday, 7:30 AM to 4:00 PM. You will process orders, respond to enquiries and keep customers informed from order placement to delivery.

Join a collaborative team and help deliver reliable support, accurate quotations and timely updates while developing product knowledge and dealer relationships.

Qualifications

• Experience in customer service, order processing or sales support.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy when handling data.

Responsibilities

• Process and invoice wholesale orders accurately and on time.
• Respond to inbound calls and emails for Wholesale and MobilityHub.
• Provide order confirmations, delivery updates and product availability information.
• Proactively communicate delays, changes and discrepancies.
• Prepare accurate quotations using price lists.
• Follow up on outstanding orders and assist with queries.
• Coordinate with Warehouse and Logistics for dispatch and stock.
• Prepare inventory reports and maintain order information.
• Support GM Wholesale and external sales with product information.
• Identify upsell/cross-sell opportunities with existing customers.
• Work with internal teams to resolve issues and improve workflows.
• Contribute ideas to enhance customer service and team performance.

Skills

Customer service

Order processing

Sales support

Communication

Attention to detail

Organisation

Excel

Outlook

ERP/CRM experience

Team collaboration

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Love Customer Service and Keeping Things Running Smoothly?

Join a Growing Healthcare Supplier Supporting Customers Across New Zealand

Tauranga-Based | Fixed-Term Full-Time Opportunity | Supportive Team Culture | Make a Difference Every Day

About the Company

Cubro is a leading provider of healthcare equipment solutions, partnering with healthcare professionals, hospitals, aged care providers and other organisations to deliver products and services that improve people's quality of life.

With a strong focus on service excellence, innovation and teamwork, Cubro is looking for a motivated Customer Services Representative to join our Wholesale team and help deliver an exceptional experience for our dealers, partners and customers.

About the Role

This is a varied and fast-paced position where no two days are the same. As a key contact for our Wholesale and MobilityHub customers, you will play an important role in processing orders, preparing quotations, responding to enquiries and keeping customers informed from order placement through to delivery.

Working closely with the General Manager Wholesale, external sales team, Warehouse, Logistics and other internal departments, you will help ensure orders are processed accurately, deliveries run smoothly and customers receive timely updates and reliable support.

This is a Tauranga-based, fixed-term, full-time position running from 11 January 2027 to 31 March 2028, working Monday to Friday, 7:30 AM to 4:00 PM.

This role is ideal for someone who enjoys customer interaction, problem-solving and keeping things organised while working in a collaborative team environment.

What's in it for You?

• Join a growing healthcare equipment supplier making a difference in people's lives.
• Work with a supportive and collaborative team.
• Enjoy a consistent Monday-to-Friday schedule.
• Take on a varied role across customer service, order processing and sales support.
• Develop your product knowledge and build relationships with dealers and customers.
• Contribute ideas to improve customer experience and internal processes.
• Be part of a company that values initiative, accountability and teamwork.

Key Responsibilities

• Process and invoice wholesale customer orders accurately and on time.
• Respond to inbound calls and email enquiries for Wholesale and MobilityHub.
• Provide customers with order confirmations, delivery updates and product availability information.
• Proactively communicate delays, changes and order discrepancies.
• Prepare accurate quotations using current price lists.
• Follow up on outstanding orders and assist with customer queries.
• Coordinate with Warehouse and Logistics regarding dispatch, deliveries and stock availability.
• Prepare inventory reports and maintain accurate order information.
• Support the General Manager Wholesale and external sales team with product information and sales activities.
• Identify opportunities to upsell or cross-sell products to existing customers.
• Work with internal teams to resolve issues and improve workflows.
• Contribute ideas and initiatives that enhance customer service and team performance.

Skills & Experience

• Previous experience in customer service, order processing, internal sales or sales support.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy when handling data.
• Good organisation and time management skills, with the ability to manage competing priorities.
• Confidence using Microsoft Excel, Outlook and business systems.
• A customer-focused approach with a genuine desire to help people.
• A proactive attitude, initiative and a willingness to learn.
• Ability to work effectively with internal teams and external customers.
• Experience with ERP, CRM or order management systems is an advantage.
• Knowledge of healthcare or mobility equipment and dealer networks is desirable.

About You

You enjoy helping customers, solving problems and taking ownership of your work. You're organised, approachable and comfortable working in a busy environment where accuracy and timely communication matter. You can manage multiple tasks without losing sight of the details, and you're always looking for ways to make things run more smoothly.

Most importantly, you're a team player who's happy to roll up your sleeves, support your colleagues and help deliver great outcomes for customers and the wider business.