Customer Service Representative

Sime Darby Transport (NZ) Ltd; New Zealand; Presencial; NZD 45 000 - 65 000; Tempo integral

Resumo da oferta

TWL Silverdale, a front counter role within Sime Darby Transport (NZ) Ltd, seeks a customer-focused team member with parts experience. You’ll handle in-person, phone, and online inquiries, support sales, and ensure accurate documentation. A passion for automotive transport helps you thrive.

Competitive market salary with opportunities for career progression, ongoing training, and performance reviews. Health/wellbeing benefits are provided as part of our supportive, team-first culture.

Qualificações

• Experience with heavy transport or automotive parts.
• Strong communication and customer-first attitude.
• Detail-oriented with good problem-solving skills.

Responsabilidades

• Be one of the first contacts for customer enquiries in person, by phone, or online.
• Process parts related documentation to standard and ensure invoicing accuracy.
• Develop product knowledge and support sales delivery.
• Contribute to branch revenue targets and maintain accurate records.
• Be a Health and Safety champion and work collaboratively with the team.

Conhecimentos

Heavy transport experience

Customer service

Attention to detail

Team collaboration

Descrição da oferta de emprego

Company : Sime Darby Transport (NZ) Ltd Rev Up Your Career with TWL. Are you a passionate automotive enthusiast with a background in parts and customer service? Do you thrive in a dynamic, fast-paced environment where every day brings new challenges and opportunities? If so, we'd love to welcome you to the front counter team at TWL Silverdale.

About Us

A subsidiary of Sime Motors, TWL are at the cutting edge of the heavy transport and automotive parts industry. But we're not just about parts; we're driven by passion, innovation, and excellence. We pride ourselves on delivering top-tier service, and we're looking for a motivated individual to join our team and help take us forward.

What You’ll Do

As a key front-line team member, you'll be one of the first points of contact for customer enquiries, whether in person at the counter, over the phone, or through our online platforms. Your role is central to ensuring exceptional service and efficient sales delivery.

• Working collaboratively and constructively with other team members.
• Completing all parts related documentation to standard.
• Developing your own product knowledge.
• Contributing to the positive financial performance of the branch to achieve/exceed targets monthly revenue budget.
• Ensuring accuracy of required documentation both internally and externally, including invoicing.
• Processing sales within agreed timeframe.
• Delivering what the customer wants, when they want it.
• Ensuring accurate and timely cyclic counting.
• Being a Health and Safety champion

What We’re Looking For

• Proven experience with heavy transport or automotive parts.
• A keen eye for detail and the ability to find solutions in a busy, dynamic environment.
• Strong communication with excellent interpersonal skills with a customer-first attitude.
• A collaborative spirit, ready to win together as a team.
• Enthusiasm and passion for working in the transport industry.

Why TWL?

This is not just a job; it's a chance to grow with us and develop your career. Enjoy a competitive market salary and plenty of opportunities for career progression. We offer ongoing training, individual development plans, leadership coaching, and regular performance reviews to help you reach your goals. We believe in integrity, teamwork, and shared success. We succeed if you succeed. If you do too, you'll fit right in with our team.

We also provide long service leave, birthday leave, company buying privileges, access to discounted retail buying and health and wellness packages, annual health monitoring and EAP services, and an employee referral programme that rewards you!

Eligibility and Compliance

Please note that this position is subject to right to work checks, along with police, medical, drug, driving, and reference checks.

About the Company

Sime is a trusted partner to more than 60 leading automotive and industrial equipment brands across the Asia Pacific region. Operating in 18 countries and territories, we deliver sustainable value by bringing world-class products and solutions that support the region’s mobility, growth and development. With approximately 30,000 employees across our international footprint, Sime is listed on the main market of Bursa Malaysia.