Customer Service Representative

Qjumpers; New Plymouth; On-site; NZD 42,000 - 64,000; Full time

Job summary

TSB Bank is seeking a Customer Service Representative to deliver the highest standard of quality customer service by assisting customers and delivering our products and services that meet their needs. You will thrive in a fast-paced, changing environment and actively accepts and reinforces continuous change, putting customers first and using initiative when required.

In this role, you can expect to ensure top quality service, adhere to regulatory requirements, and maintain secure cash and bank

Qualifications

• The ability to build lasting relationships with customers and team members.
• A systematic, organised approach to work.

Responsibilities

• Ensure the highest possible standard of quality customer service is delivered.
• Adhere to all regulatory and legal compliance requirements.
• Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner.

Job description

The key objective for this role is to deliver the highest possible standard of quality customer service by assisting customers by delivering our product and services that meet their needs.

Who are you?

As a Customer Service Representative, you'll be someone who thrives in a challenging fast-paced changing environment and actively accepts, embeds and reinforces continuous change.

Your continuous commitment towards putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.

In this role, you can expect to:

• Ensure the highest possible standard of quality customer service is delivered
• Adhere to all regulatory and legal compliance requirements
• Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner

We are looking for candidates who have:

• The ability to build lasting relationships with customers and your team members
• A systematic, organised approach to work

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

Closing date for applications close 5.00pm Monday 26th October 2026.