Customer Service Representative

Tsb; New Plymouth; On-site; NZD 50,000 - 70,000; Full time

Job summary

TSB is seeking a Customer Service Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. You’ll be the first point of contact for customers, presenting a professional manner and positive outlook while handling inquiries with accuracy.

The role emphasizes building lasting relationships, following regulatory and security procedures, and supporting the bank’s goal of being easy to deal with.

Responsibilities

• Ensure the highest possible standard of quality customer service is delivered
• Adhere to all regulatory and legal compliance requirements
• Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner

Skills

Customer service

Relationship building

Attention to detail

Organisational skills

Job description

As a Customer Service Representative, you'll be someone who thrives in a challenging fast-paced changing environment and actively accepts, embeds and reinforces continuous change.

You will demonstrate high attention to detail while delivering exceptional customer service. As the first point of call for our customers, you’ll be confident, have a professional manner and positive outlook.

Your continuous commitment towards putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.

In this role, you can expect to:

• Ensure the highest possible standard of quality customer service is delivered
• Adhere to all regulatory and legal compliance requirements
• Ensure all security procedures are adhered to, all cash and Bank records are maintained in a secure manner

We are looking for candidates who have:

• A genuine desire to help customers
• The ability to build lasting relationships with customers and your team members
• A systematic, organised approach to work

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self….

Closing date for applications close 5.00pm Monday 26th October 2026.