Modern Workplace Manager

Qjumpers; New Plymouth; On-site; NZD 120,000 - 170,000; Full time

Job summary

The Modern Workplace Manager at TSB leads strategy, delivery, and continuous improvement of the modern workplace environment in New Zealand, focusing on end-user experience, productivity and satisfaction. You will head a high-performing team and drive roadmaps and initiatives with strong governance and security practices.

You will remain hands-on, delivering solutions, supporting operations, and resolving issues while managing budgets and vendor contracts to meet organisational priorities.

Qualifications

• A degree in Computer Science, Engineering or related discipline.
• Experience operating within ITIL-aligned service environments.
• Proven experience providing technical leadership across Modern Workplace technologies, including Microsoft 365, endpoint management, identity and cloud services.

Responsibilities

• Lead and develop the Modern Workplace and Service Delivery teams, fostering collaboration and accountability.
• Own and continuously improve end-to-end user experience across workplace technologies.
• Oversee incident, problem, and request processes relating to modern workplace services.
• Ensure platforms are secure, scalable, well-governed, and aligned with enterprise architecture standards.

Skills

IT leadership

ITIL service management

Microsoft 365

Endpoint management

Identity & cloud services

Stakeholder management

Vendor management

Education

Degree in Computer Science or Engineering

Tools

Microsoft 365 Admin

Azure/Cloud services

Job description

The Modern Workplace Manager is responsible for the strategy, delivery, and continuous improvement of TSB’s modern workplace environment. There will be a strong focus on maximising end-user experience, productivity, and satisfaction.

A key responsibility will be to lead and develop a high-performing modern workplace team, fostering accountability, collaboration, and a strong service culture.

Who are you?

• You will maintain strong hands-on engineering capability and actively contributes to the delivery of solutions, operational support, and issue resolution.
• Delivery focused, with strong project and 3rd party management capability and the ability to drive outcomes, manage competing priorities, and ensure successful delivery of roadmaps and initiatives.
• Acts as a senior escalation point for complex technical issues, major incidents and problem resolution.
• Strong attention to detail, ensuring solutions are secure, reliable, well documented and operationally supportable.
• Identifies opportunities and develops, manages and delivers an ongoing roadmap of technology enhancements, automation initiatives and service improvements. Provides technical input into resource forecasting, budget planning and future platform requirements to support business priorities.
• Demonstrates strong written and verbal communication skills, building effective relationships with technical teams, business stakeholders, vendors and senior leadership to collaborate effectively, assist decision-making, and manage contracts to achieve successful outcomes aligned to organisational priorities.

In this role, you can expect to:

• Lead, mentor and support the professional development of the Modern Workplace and Service Delivery teams, fostering a culture of collaboration, accountability, effective delegation and continuous improvement
• Own and continuously improve the end-to-end user experience across workplace technologies.
• Oversee incident, problem, and request processes relating to modern workplace services.
• Ensure platforms are secure, scalable, well-governed, and aligned with enterprise architecture standards.

We are looking for candidates who have:

• A degree in Computer Science, Engineering or related discipline
• Experience operating within ITIL-aligned service environments.
• Proven experience providing technical leadership across Modern Workplace technologies, including Microsoft 365, endpoint management, identity and cloud services.

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

Closing date for applications is 5.00 p.m., Thursday 5th November 2026.

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