Personal Banking Advisor

Tsb; New Plymouth; On-site; NZD 48,000 - 62,000; Full time

Job summary

TSB is seeking a customer-focused professional to join our team in New Plymouth. In a fast-paced environment, you will deliver exceptional service while building lasting connections with customers and colleagues.

The successful candidate will bring empathy, strong communication, and the ability to adapt to new systems. This role supports our goal of providing easy, friendly banking experiences for our customers.

Qualifications

• NZ Certificate in Financial Services Level 5 or equivalent.
• 3+ years in a customer service role preferred.
• Ability to quickly pick up new systems and processes.
• Enjoy engaging with people at all levels to provide exceptional service.

Skills

Customer service

Empathy

Relationship building

Self-management

Education

NZ Certificate in Financial Services Level 5 or equivalent

Job description

You'll be someone who thrives in a challenging fast-paced environment and demonstrates high attention to detail while delivering exceptional customer service. Your continuous commitment to putting the needs of our customers first will set you apart from the rest, and your ability to use initiative and self-manage when required will be second to none.

• You will have a compassionate nature which enables you to connect with, empathise, and understand a wide variety of people.
• As a natural anticipator of needs, you have the ability to understand customer requirements and thrive in a role that allows you to build and maintain strong connections.
• Building lasting relationships with customers and your team members is important to you.

We are looking for candidates who have:

• A New Zealand Certificate in Financial Services Level 5 or equivalent.
• Preferable experience of 3+ years in a customer service role
• Able to pick up new systems, processes quickly.
• Enjoy connecting and engaging with people at a variety of levels, providing exceptional service.

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

Closing date for applications close 5.00pm Monday 26th October 2026.