Service Desk Specialist

TSB; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

TSB in New Zealand is seeking a Service Desk Specialist to provide practical, customer-focused support across our technology services and enterprise applications. You will help colleagues resolve issues quickly and ensure they have the tools and support needed to do their best work.

You’ll have experience supporting Microsoft 365, Windows desktop operating systems, identity and access management, and collaboration tools, with a passion for helping people and delivering outstanding customer

Qualifications

• Genuine interest in technology and desire to develop a career in IT service management.
• 1-3 years' experience in a service desk, IT support, or customer support environment
• Exposure to enterprise or business applications and ITSM tools.

Responsibilities

• Log, prioritise, investigate, and resolve incidents and service requests in line with ITSM processes.
• Work with internal teams and vendors to resolve application-related incidents.
• Identify recurring incidents and contribute to problem management activities.

Skills

Microsoft 365

Windows OS

Identity management

Customer service

Tools

ITSM tools

Job description

Locations are either New Plymouth, Auckland or Wellington

Permanent, Full time

At TSB, you'll be part of a profit for purpose organisation, that empowers and enables you to be your best and make a positive difference for the people you work with, and the communities you are part of.

About the role

Technology plays an important role in helping our people deliver great outcomes for customers. As a Service Desk Specialist, you'll provide practical, customer-focused support across TSB's technology services and enterprise applications, helping to resolve issues quickly and ensuring our colleagues have the tools and support they need to do their best work.

Who are you?

You'll have experience supporting Microsoft 365, Windows desktop operating systems, identity and access management, and collaboration tools. Just as importantly, you'll be passionate about helping people, delivering outstanding customer service, and finding practical solutions to technical challenges. You'll be well organised, able to prioritise effectively, and comfortable managing a varied workload in a busy environment.

In this role, you can expect to:

• Log, prioritise, investigate, and resolve incidents and service requests in line with ITSM processes.
• Work with internal teams and vendors to resolve application-related incidents.
• Identify recurring incidents and contribute to problem management activities.

We are looking for candidates who have:

• Genuine interest in technology and a desire to develop a career in IT service management.
• 1-3 years' experience in a service desk, IT support, or customer support environment
• Exposure to enterprise or business applications and ITSM tools.

What's in it for me?

At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you'll be a part of a profit for purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

Closing date for applications is 5.00 p.m., Friday 6th November 2026.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it.

That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

The perfect amount of you. It's you.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it.

That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it.

That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.