customer service representative

Randstad Digital New Zealand; Wellington; On-site; NZD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Stable schedule

Paid training

Central Wellington office

Job summary

Randstad Digital New Zealand is seeking positive, motivated team players to join a small, supportive Wellington contact centre. This entry-level role is ideal for someone who loves helping others and wants to grow within a professional environment.

You’ll start with a fully paid 4‑week training period, work Monday–Friday 8-hour shifts from a modern central Wellington office, and have the chance to develop customer service skills in a corporate setting.

Qualifications

• Must have a positive attitude and enjoyment in helping others.
• Demonstrates resilience, adaptability and professionalism.
• Willingness to learn and grow within a contact centre environment.

Responsibilities

• Answer inbound queries and manage digital cases for a professional community.
• Deliver excellent service and strive for first-call resolution.
• Participate in proactive outbound engagement following contact centre processes.
• Collaborate with colleagues and other departments to achieve best outcomes.

Skills

Positive attitude

Resilience

Eagerness to learn

Reliability

Job description

Are you looking to kickstart your corporate career with a well-known, prestigious organisation? We are seeking a positive & motivated team players to join our clients small, supportive contact centre team in Wellington! This is the perfect role for someone who loves helping people and wants to grow within a professional environment.

What's in it for you?

• Competitive Salary: Ranging between $60,000 - $65,000
• Stable Schedule: Say goodbye to chaotic weekend rosters. Enjoy a stable Monday – Friday schedule, with 8-hour shifts
• Comprehensive Training: They set you up for success with a dedicated, fully paid training period of approximately 4 weeks (working Monday – Friday, 9:00 AM – 5:30 PM).
• Professional Development: A fantastic opportunity to learn and develop your skills in the contact centre industry within a respected, corporate environment.
• Central Location: Work from a modern, central Wellington City office space with a supportive team culture.

Key Responsibilities:

• First Impressions: Be the friendly voice on the phone, answering inbound queries and managing digital cases for a diverse community of professionals.
• Problem Solving: Aim to deliver outstanding service and first call resolution, making their day easier.
• Outbound Engagement: Participate in proactive outbound calling programmes following call centre processes to boost engagement.
• Teamwork: Work closely with your colleagues and collaborate with other departments to get the best outcomes for their members.

What You'll Bring!

We Are Looking For Candidates Who Possess a Level Of Professional Maturity And Reliability That Sets An Example For Others. You Will Ideally Bring:

• Great Attitude: A genuine and demonstrated passion for customer service, and a true enjoyment of talking to people.
• Resilience: You are comfortable with change, stay optimistic, and remain calm and professional when handling complaints or tricky situations.
• Eagerness to Learn: A strong drive to develop your skills, learn new systems, and grow within the contact centre industry.
• Reliability: You are accountable, honest, and love actively contributing to a collaborative, knowledge-sharing team culture.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.