Customer Service Representative

Sime Darby Motors; Christchurch; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing benefits

Birthday leave

Job summary

The Sime Darby Transport NZ Ltd Christchurch branch is seeking a motivated, hands-on team member to join our warehouse and retail-style team. You’ll blend customer service with storeperson duties, picking and packing, stock checks, and order fulfilment in a busy warehouse environment.

Reporting to the Branch Manager, you’ll help ensure accurate stock levels, friendly customer service at the counter, on phone and email, and support to the wider team.

Qualifications

• Previous warehouse, stores, retail, or customer service experience preferred.
• Positive attitude and willingness to learn.
• Comfortable with physical tasks and standing all day.
• Strong attention to detail and organisational skills.

Responsibilities

• Pick, pack, and dispatch customer orders accurately and on time.
• Receive stock and verify against documentation.
• Put stock away and maintain inventory accuracy.
• Assist with stock replenishment, cycle counts and stocktakes.
• Provide customer service at counter, phone, and email.
• Process sales orders and prepare invoices; support branch operations.

Skills

Customer service

Inventory management

Attention to detail

Organisational skills

Team player

Forklift licence preferred

Tools

Inventory software

Job description

Company :Sime Darby Transport (NZ) LtdTWL, part of Sime Motors, is a leading supplier of truck, trailer, and automotive parts across New Zealand. We take pride in providing exceptional service to our customers and creating a supportive environment for our people to succeed.We're looking for a motivated and hands-on team member to join our Christchurch branch. This role combines customer service with store person responsibilities, making it ideal for someone who enjoys both working with customers and being active in a warehouse environment.About the RoleReporting to the Branch Manager, you'll play an important role in ensuring customers receive the right products at the right time. While customer service is a key part of the position, a significant focus will be on stores operations, inventory management, and order fulfilment.This is a varied role where you'll spend time assisting customers, picking and packing orders, receiving stock, and helping maintain an efficient and organised warehouse.Key ResponsibilitiesStores and Warehouse OperationsPick, pack, and dispatch customer orders accurately and on timeReceive incoming stock and check deliveries against documentationPut stock away efficiently and maintain inventory accuracyAssist with stock replenishment, cycle counts, and stocktakesMaintain a clean, organised, and safe warehouse environmentOperate warehouse equipment safely (training provided where required)Ensure products are stored and handled correctlyCustomer ServiceAssist customers at the counter, over the phone, and via emailProcess sales orders and prepare invoicesHelp customers identify and source the parts they needBuild positive relationships through excellent customer serviceSupport branch operations and work collaboratively with the wider teamWhat We're Looking ForPrevious warehouse, stores, retail, or customer service experience is beneficialA positive attitude and willingness to learnStrong attention to detail and good organisational skillsComfortable performing physical tasks and being on your feet throughout the dayGood computer skills and ability to learn inventory systemsReliable, safety-conscious, and team-orientedForklift licence preferred, or willingness to obtain oneWhy Join TWL?Our Christchurch branch is located in the modern Waterloo Business Park, offering a great working environment with plenty of parking and room to grow.This is a fantastic opportunity to develop skills in customer service, inventory management, and warehouse operations while building a long-term career with a respected national organisation.What's in It for You?Competitive pay and secure full-time employmentOngoing training and development opportunitiesCareer progression within the Sime Motors groupStaff discounts and wellbeing benefitsBirthday leaveSupportive team culture and experienced leadershipIf you're someone who enjoys a mix of warehouse operations and customer interaction and takes pride in getting the job done right, we'd love to hear from you.Apply now and join the TWL Christchurch team.Appointment will be subject to standard pre-employment checks, including right to work verification, reference checks, police vetting, medical assessment, and drug testing.