Customer Service Representative

Sime Darby Transport (NZ) Ltd; Christchurch; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Full-time employment

Training and development opportunities

Birthday leave

Staff discounts and wellbeing benefits

Job summary

Sime Darby Transport (NZ) Ltd TWL, a Sime Motors group company, invites applications for a Christchurch-based role combining customer service with stores operations and order fulfilment. You’ll help customers at the counter and over the phone, while picking/packing orders, receiving stock, and maintaining inventory accuracy.

In this hands-on role, you’ll work closely with the branch team to ensure timely deliveries, proper stock handling, and a safe, organised warehouse environment.

Qualifications

• Previous warehouse, stores, retail, or customer service experience is beneficial.
• A positive attitude and willingness to learn.
• Strong attention to detail and good organisational skills.
• Comfortable performing physical tasks and being on your feet throughout the day.
• Good computer skills and ability to learn inventory systems.
• Reliable, safety-conscious, and team-oriented.
• Forklift licence preferred, or willingness to obtain one.

Responsibilities

• Pick, pack, and dispatch customer orders accurately and on time
• Receive incoming stock and check deliveries against documentation
• Put stock away efficiently and maintain inventory accuracy
• Assist with stock replenishment, cycle counts, and stocktakes
• Maintain a clean, organised, and safe warehouse environment
• Operate warehouse equipment safely (training provided where required)
• Ensure products are stored and handled correctly
• Assist customers at the counter, over the phone, and via email
• Process sales orders and prepare invoices
• Help customers identify and source the parts they need
• Build positive relationships through excellent customer service
• Support branch operations and work collaboratively with the wider team

Skills

Customer service

Inventory management

Attention to detail

Physical stamina

Forklift licence

Tools

Inventory systems

Job description

Company : Sime Darby Transport (NZ) Ltd TWL, part of Sime Motors, is a leading supplier of truck, trailer, and automotive parts across New Zealand. We take pride in providing exceptional service to our customers and creating a supportive environment for our people to succeed. We're looking for a motivated and hands-on team member to join our Christchurch branch. This role combines customer service with store person responsibilities, making it ideal for someone who enjoys both working with customers and being active in a warehouse environment.

About the Role

Reporting to the Branch Manager, you'll play an important role in ensuring customers receive the right products at the right time. While customer service is a key part of the position, a significant focus will be on stores operations, inventory management, and order fulfilment. This is a varied role where you'll spend time assisting customers, picking and packing orders, receiving stock, and helping maintain an efficient and organised warehouse.

Key Responsibilities

• Pick, pack, and dispatch customer orders accurately and on time
• Receive incoming stock and check deliveries against documentation
• Put stock away efficiently and maintain inventory accuracy
• Assist with stock replenishment, cycle counts, and stocktakes
• Maintain a clean, organised, and safe warehouse environment
• Operate warehouse equipment safely (training provided where required)
• Ensure products are stored and handled correctly
• Assist customers at the counter, over the phone, and via email
• Process sales orders and prepare invoices
• Help customers identify and source the parts they need
• Build positive relationships through excellent customer service
• Support branch operations and work collaboratively with the wider team

What We're Looking For

• Previous warehouse, stores, retail, or customer service experience is beneficial
• A positive attitude and willingness to learn
• Strong attention to detail and good organisational skills
• Comfortable performing physical tasks and being on your feet throughout the day
• Good computer skills and ability to learn inventory systems
• Reliable, safety-conscious, and team-oriented
• Forklift licence preferred, or willingness to obtain one

Why Join TWL?

Our Christchurch branch is located in the modern Waterloo Business Park, offering a great working environment with plenty of parking and room to grow. This is a fantastic opportunity to develop skills in customer service, inventory management, and warehouse operations while building a long-term career with a respected national organisation.

What's in It for You?

• Competitive pay and secure full-time employment
• Ongoing training and development opportunities
• Career progression within the Sime Motors group
• Staff discounts and wellbeing benefits
• Birthday leave
• Supportive team culture and experienced leadership

If you're someone who enjoys a mix of warehouse operations and customer interaction and takes pride in getting the job done right, we'd love to hear from you.

Appointment will be subject to standard pre-employment checks, including right to work verification, reference checks, police vetting, medical assessment, and drug testing.

Sime is a trusted partner to more than 60 leading automotive and industrial equipment brands across the Asia Pacific region. Operating in 18 countries and territories, we deliver sustainable value by bringing world-class products and solutions that support the region’s mobility, growth and development. With approximately 30,000 employees across our international footprint, Sime is listed on the main market of Bursa Malaysia.