Customer Service Representative

H J Asmuss & Co Ltd; Christchurch; On-site; NZD 50,000 - 60,000; Full time

Benefits offered by this job

STI incentive

Southern Cross Health Insurance

Life Insurance

Free Wills

Supportive team

Ongoing learning and development

Job summary

Asmuss is seeking a friendly, customer‑focused team member to join our Christchurch branch, supporting customers, collaborating with the sales team and delivering great service every day.

In this varied, fast‑paced role you’ll handle quotes, assist walk‑in customers, process orders, and help with account management. Training and ongoing development are provided to help you succeed.

Qualifications

• Excellent communication skills with a professional, approachable manner.
• Previous sales or customer service experience is preferred.
• Strong computer skills and experience using Microsoft Dynamics 365.
• A proactive, positive attitude and the confidence to take ownership of your work.
• Strong organisation and time management with the ability to juggle priorities.

Responsibilities

• Providing outstanding service to customers via phone, email, and in person as a trusted point of contact.
• Assisting customers with product information, pricing, availability, and solutions.
• Preparing and processing quotes and supporting our Sales Reps with account management and customer follow-up.
• Processing orders, credits, and other customer requests.
• Learning our product ranges through ongoing training and development.
• Troubleshooting issues and finding practical solutions.

Skills

Communication skills

Sales experience

Customer service

Proactive attitude

Team player

Tools

Microsoft Dynamics 365

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Asmuss, you'll be at the heart of our branch operation, supporting customers, working alongside our sales team, and helping deliver exceptional service every day.

This is a varied, fast-paced role where no two days are the same. One minute you'll be helping a walk-in customer, the next you'll be processing quotes, supporting a Sales Representative on the road, or solving a customer query. It can get busy, but you'll be surrounded by a supportive team that works together and backs each other up.

We're looking for someone who enjoys building relationships, takes pride in getting things done, and genuinely cares about providing great service. Industry experience is helpful, but not essential. If you're eager to learn, we'll provide the support and training to help you succeed.

What You’ll Be Doing

Providing outstanding service to customers via phone, email, and in person as a trusted point of contact

• Assisting customers with product information, pricing, availability, and solutions

Preparing and processing quotes and supporting our Sales Reps with account management and customer follow-up

Processing orders, credits, and other customer requests

• Learning our product ranges through ongoing training and development
• Troubleshooting issues and finding practical solutions

What we’re looking for

Excellent communication skills with a professional, approachable manner

Previous sales or customer service experience

Strong computer skills and experience using Microsoft Dynamics 365

• A proactive, positive attitude and the confidence to take ownership of your work

Strong organisation and time management skills, with the ability to juggle multiple priorities

A team-first mindset, willingness to learn and a good sense of humour

Experience in engineering, industrial, manufacturing, trade, or a related environment would also be advantageous

What’s In It for You?

• Competitive salary plus STI incentive opportunity
• Southern Cross Health Insurance
• Life Insurance and Free Wills
• A supportive team environment where your contribution is valued
• Variety, autonomy, and the opportunity to make a real impact
• Ongoing learning and development opportunities
• A workplace where people genuinely care about each other and their customers

About Asmuss

For over 100 years, Asmuss has been helping build New Zealand. As one of the country’s leading suppliers of steel and flow control products, we’ve supported major projects across infrastructure, construction, manufacturing, and water industries nationwide.

We’re proudly Kiwi-owned, with a strong national presence and a focus on the future. Our success is built on technical expertise, strong relationships, and delivering real value for our customers.

At Asmuss, we’re committed to creating a workplace where people can grow, contribute, and make a difference. If you’re looking for a role where you’ll be supported, challenged, and valued, we’d love to hear from you.