Customer Service Representative

Mico; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Company benefits for family

Fuel discounts

Free monthly Pie & coffee

KiwiSaver matching up to 4%

Employee Education Fund

Employee Assistance Programme

Job summary

Mico Manukau is seeking a Customer Service Representative to support deliveries and branch operations in Auckland. You will assist on the trade counter and over the phone with tailored product advice, while keeping accurate records and supporting Inwards Goods.

The role is based at Mico Manukau, offers 40 hours per week with Monday to Friday shifts and rostered Saturdays. Experience in customer-facing roles and a valid NZ Class 1 licence are preferred.

Qualifications

• Previous experience in a customer-facing or trade retail role.
• Strong written and verbal communication skills.
• Full NZ Class 1 Drivers’ Licence is essential.
• Physically fit with ability to lift up to 25kg.

Responsibilities

• Make deliveries across Auckland, ensuring safe and on-time arrivals.
• Engage with customers face-to-face, over the phone, and via email.
• Process orders, provide product advice, and manage sales paperwork.

Skills

Customer focus

Communication skills

Driving

Manual handling

Attention to detail

Technology literacy

Tools

Forklift

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a Customer Service Representative at Mico Manukau, you'll enjoy a varied, hands-on role with a primary focus on making deliveries. Spending a large part of your day on the road ensuring our products are delivered to customers safely, accurately, and on.

When you're not making deliveries, you'll support the day-to-day operations of the branch by picking, packing, coordinating, and dispatching customer orders and providing tailored product advice supporting customers both on the trade counter and over the phone.

• Carry out customer deliveries across Auckland navigating different site layouts and ground conditions
• Engage with customers face-to-face, over the phone, and via email
• Recommend suitable products, process orders, and manage sales documentation
• Assist Inwards Goods, including accurate receipting and system entry
• Monitor inventory levels, complete cycle counts and stock replenishment
• Maintain cleanliness and uphold safety standards through general store housekeeping

Permanent full-time role based at Mico Manukau branch, offering 40 hours per week, Monday to Friday with rostered Saturdays.

About You:

To succeed in this role, you'll be customer-focused, reliable, and confident behind the wheel of a vehicle. You’ll spend most of your time on the road, making deliveries to our customers across Auckland and navigating a variety of sites and ground conditions.

• Previous experience in a similar customer-facing or trade retail role
• Strong attention to detail with excellent written and verbal communication skills
• Confident using technology and navigating multiple system
• Physically fit and comfortable with heavy lifting (25kgs) and manual handling tasks
• Full NZ Class 1 Drivers’ Licence is Essential
• Forklift experience is preferred; an F endorsement is desirable
• Knowledge of plumbing, building products or the construction industry is advantageous
• Competitive base remuneration
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Staff buying privileges and company benefits for you and your family
• Z Energy fuel discounts and free monthly Pie & coffee
• KiwiSaver employer contributions matched up to 4%
• Employee Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.