Customer Service Representative

seek.co.nz; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Centurion Print Ltd is seeking a customer-focused and organized Customer Service Representative to join our team at our Morningside site in Auckland. You will be the day-to-day contact for a range of customers, taking and processing orders by phone and email.

You will liaise with Sales, Pre-press, Production, Stores and Dispatch to ensure accurate information, provide updates, resolve issues promptly, and build lasting relationships through responsive service.

Qualifications

• Excellent written and spoken communication.
• Organized, accurate and detail-oriented.
• Willing to learn and adapt in a busy team environment.

Responsibilities

• Taking and processing customer orders & enquiries accurately by phone and email.
• Understanding customer requirements and ensuring the correct information is communicated internally.
• Follow up & inform customers about the progress of their orders.
• Resolving issues in a timely & professional manner.
• Liaising internally with Sales, Pre-press, Production, Stores and Dispatch as required.
• Building strong, ongoing relationships & ensuring customers receive responsive, reliable service.

Skills

Customer service

Communication skills

Organized

Attention to detail

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Centurion Print Ltd is looking for a customer-focused and organized Customer Service Representative to join our team at our Morningside site.

This is an important role within our business. You'll be the day-to-day point of contact for a range of customers. Taking & processing orders, answering questions, keeping them informed and making sure their requirements are clearly understood by our team.

What you'll be doing

Taking and processing customer orders & enquiries accurately by phone and email.

Understanding customer requirements and ensuring the correct information is communicated internally.

Follow up & inform customers about the progress of their orders.

Resolving issues if / when they arise in a timely & professional manner

Liaising internally with Sales, Pre-press, Production, Stores and Dispatch as required.

Building strong, ongoing relationships & ensuring our customers receive a responsive, reliable and professional service.

You'll be someone who:

Enjoys dealing with people and providing great customer service.

Has excellent communication skills, both written and verbal.

Is organized, accurate and pays attention to detail.

Is confident & respectful in dealing with customers & colleagues.

Can manage multiple priorities and often tight deadlines in a sometimes shifting, busy production environment.

Takes ownership of any issues and follows through to a satisfactory resolution.

Works well as part of a team.

Has a positive, practical attitude and is willing to engage.

Experience in the printing industry would be an advantage, particularly an understanding of offset and digital printing, however, we would consider someone from another customer service background who has the right attitude and is keen to learn.

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