Customer Service Representative

Aotearoa New Zealand Association of Social Workers; Albert-Eden; On-site; NZD 42,000 - 52,000; Full time

Job summary

Centurion Print Ltd is seeking a Customer Service Representative to join our team at the Morningside site in Mount Wellington, Auckland, NZ. You will be the day-to-day contact for a range of customers, taking and processing orders, answering questions, and ensuring customer requirements are clearly understood by our team.

Key duties include handling orders and enquiries by phone and email, keeping customers informed of progress, and resolving issues promptly.

Responsibilities

• Taking and processing customer orders & enquiries accurately by phone and email.
• Understanding customer requirements and ensuring the correct information is communicated internally.
• Follow up & inform customers about the progress of their orders.
• Resolving issues if / when they arise in a timely & professional manner
• Liaising internally with Sales, Pre-press, Production, Stores and Dispatch as required.
• Building strong, ongoing relationships & ensuring our customers receive a responsive, reliable and professional service.
• Experience in the printing industry would be an advantage, particularly an understanding of offset and digital printing, however, we would consider someone from another customer service background who has the right attitude and is keen to learn.

Job description

Centurion Print Ltd is looking for a customer-focused and organized Customer Service Representative to join our team at our Morningside site.

This is an important role within our business. You'll be the day-to-day point of contact for a range of customers. Taking & processing orders, answering questions, keeping them informed and making sure their requirements are clearly understood by our team.

What you'll be doing

Taking and processing customer orders & enquiries accurately by phone and email.

Understanding customer requirements and ensuring the correct information is communicated internally.

Follow up & inform customers about the progress of their orders.

Resolving issues if / when they arise in a timely & professional manner

Liaising internally with Sales, Pre-press, Production, Stores and Dispatch as required.

Building strong, ongoing relationships & ensuring our customers receive a responsive, reliable and professional service.

You'll be someone who:

Enjoys dealing with people and providing great customer service.

Has excellent communication skills, both written and verbal.

Is organized, accurate and pays attention to detail.

Is confident & respectful in dealing with customers & colleagues.

Can manage multiple priorities and often tight deadlines in a sometimes shifting, busy production environment.

Takes ownership of any issues and follows through to a satisfactory resolution.

Works well as part of a team.

Has a positive, practical attitude and is willing to engage.

Experience in the printing industry would be an advantage, particularly an understanding of offset and digital printing, however, we would consider someone from another customer service background who has the right attitude and is keen to learn.

Customer Service Representative (12 months Contract)

Sensient Technologies

Mount Wellington, Auckland, NZ