Customer/ Service Person

Hirepool; Hibiscus Coast; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Kiwisaver employer contributions

Staff hire in DIY fleet

Training and licences/endorsements

Job summary

Hirepool is seeking a Customer/Service Person at our Silverdale branch. You'll help ensure equipment is fit for hire and provide advice to customers in-branch and over the phone. Training and development are on offer, with no prior hire equipment experience required beyond a positive attitude.

The role requires a full-class 1 driver’s licence, basic computer skills, and ability to work a roster including weekends. You’ll drive company vehicles for occasional collections and deliveries as needed.

Qualifications

• Customer-focused attitude and willingness to learn.
• Team player with a positive, can-do approach.

Responsibilities

• Answer phone queries and raise customer contracts.
• Prepare and service equipment to be ready for hire, ensuring safety and tidiness.
• Advise customers on equipment needs for their projects both in-branch and over the phone.
• Learn which tools and machinery are required for different jobs.
• Keep the yard clean and organized and follow Health and Safety practices.

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer/ Service Person

Reference: 6944735

• Ongoing training & development opportunities (e.g. licences and endorsements)
• 4% Employer Kiwisaver contribution (up to 6% based on length of service)
• Wide range of employee benefits including free staff hire in our DIY fleet

We're looking for a reliable, motivated person with a great attitude to join our Hirepool team at Silverdale.

You will be someone who enjoys working with tools and machinery, will provide great service to our customers, and have a keen interest in developing their existing skills and experience into a career.

As a Customer/Service Person your role will be to help ensure our equipment is fit for hire (a really important part of what we do!) and provide advice and support to customers over the phone and in-branch on what equipment is right for their project. As a market leader in the hire industry, we'll support your training and development on the job so prior industry experience is not a requirement. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.

You don't need experience with hire equipment. Just bring a good attitude, a willingness to learn and we'll help with the rest.

There will be a requirement to drive company vehicles for occasional collections and deliveries of equipment.

Any questions, you're more than welcome to contact the Branch Manager, Lincoln O'Donoghue on 0272741205.

What you'll do:

• Answer phone queries and raise customer contracts
• Cleaning, checking and preparing equipment, making sure equipment is safe, tidy and ready for its next hire
• Service a wide variety of hire equipment
• Learn what tools and machinery are required for different jobs
• Maintain and keep the yard clean and organised
• Follow Health and Safety practices to ensure you work safely for both yourself and for our customers

What you need:

• A Full class 1 Driver Licence (other Classes and Endorsements an advantage)
• Basic to intermediate computer skills
• Happy to work on a rostered basis including weekends (our branch is open 7 days)

Who we are:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.

Join Hirepool direct from school or study

In 2019Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about theAuckland CBD Jobs & Skills Hub ( https://cbdhub.co.nz/ ). The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests. Watch thevideo below and hear from two of our team who joined Hirepool direct from school/study.