Customer Service & Payments Specialist

Travelwithsan; Auckland; Hybrid; NZD 42,000 - 52,000; Full time

Job summary

Travelwithsan in Auckland is seeking a Customer Service Representative to deliver excellent service, assist with daily needs, and ensure transactions are handled accurately.

You will work with customers and teams to meet needs, process payments, handle inquiries, and maintain clear records.

The role favors a detail-oriented, professional communicator with cash-handling experience who can work independently or in a team.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Previous cash-handling, banking, retail, or financial-services experience is an advantage.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain accurate records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the appropriate department.
• Process account and service-related transactions accurately.
• Assist customers with account and service inquiries.
• Resolve customer concerns in a professional and timely manner.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Maintain current knowledge of company policies, products, and services.
• Follow established procedures for customer transactions and requests.

Skills

Attention to detail

Verbal communication

Written communication

Customer service experience

Organizational skills

Problem-solving

Professional demeanor

Confidential information handling

Cash handling

Teamwork

Independent work

Tools

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Job description

Travelwithsan in Auckland is seeking a Customer Service Representative to deliver excellent service, assist with daily needs, and ensure transactions are handled accurately.

You will work with customers and teams to meet needs, process payments, handle inquiries, and maintain clear records.

The role favors a detail-oriented, professional communicator with cash-handling experience who can work independently or in a team.