Customer Service & Operations Coordinator

Aotearoa New Zealand Association of Social Workers; Albert-Eden; On-site; NZD 60,000 - 70,000; Full time

Job summary

ANZ Flooring NZ has recently established its New Zealand head office in Auckland and is seeking an enthusiastic, positive, customer-focused individual to join the customer service team. The role involves supporting customers, the Operations Manager and sales team, with duties ranging from handling inquiries to processing orders and assisting with inventory management.

The position offers $60,000 - $70,000 per year, depending on experience, with onsite parking and good working conditions.

Qualifications

• Customer service/office management experience an advantage.
• Excellent organisational skills.
• Pleasant and professional telephone manner and good communication skills.
• High attention to detail.
• Self-motivated and ability to work without supervision.
• Must have computer skills (at least intermediate Word and Excel).

Responsibilities

• Respond to incoming phone and email queries in a friendly and professional manner.
• Processing orders, credits and claims.
• Responding to queries from customers and sales representatives in respect to product availability, production dates, order status, delivery status.
• Working with the Sales team to ensure the highest possible customer service level.
• Liaising with 3PL warehouse on day to day issues.
• Assisting with inventory management.
• Collecting and summarising data relating to operational issues.
• Assisting with local purchasing activities.
• Office management including ordering supplies for the office.
• Other additional administrative duties as required.

Skills

Customer service

Office management

Organisational skills

Communication skills

Attention to detail

Self-motivated

Independence

Word

Excel

Tools

Word

Excel

Job description

ANZ Flooring NZ has recently established its New Zealand head office in Auckland and is seeking an enthusiastic, positive, customer-focused individual to join the customer service team. The role involves supporting customers, the Operations Manager and sales team, with duties ranging from handling inquiries to processing orders and assisting with inventory management.

The position offers $60,000 - $70,000 per year, depending on experience, with onsite parking and good working conditions.