Customer Service & Operations Agent (Part-Time)

JobSpace; Invercargill City; On-site; NZD 20,000 - 26,000; Part time

Benefits offered by this job

Uniform provided

Parking provided

Wellbeing programme

Life insurance

Discounted health insurance

Superannuation options

Employee discounts on car rental

Job summary

Avis Budget Group is hiring a part-time Customer Service & Operations Agent for Invercargill Airport. The 20-hour week role involves front and back of house tasks, including customer interactions, rentals, contracts and bookings. Training will be provided to help you reach your potential and succeed in a busy airport environment.

You will also inspect vehicles, drive and park them, and keep cars clean and ready for customers. Shifts include weekdays and weekend coverage.

Qualifications

• Experience in customer service, retail, or hospitality roles.
• Ability to work in a fast-paced environment delivering exceptional service.
• Comfortable learning and using various computer systems.

Responsibilities

• Interact with customers at the counter, market products and services, and process rental transactions, contracts, and bookings.
• Inspect vehicles for damages and maintenance issues, drive and park cars, and clean interiors and exteriors in the wash bay.

Skills

Customer service

Retail experience

Fast-paced environment

Computer systems

Procedures

Job description

Customer Service & Operations Agent (Part-Time)

Best of both world where you are not just sitting behind a desk all day! Based at Invercargill Airport, we have a part-time, 20-hours per week position available for someone who has exceptional customer service skills and isn't afraid of hard work.

We operate 7 days a week, from 7 am to 8.30 pm where we are looking to fill the following shift:

• Monday 1600-2030
• Tuesday 1600-2030
• Friday 1600-2030
• Sunday 0830-1700

About the Role

As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations. On the counter you will be interacting with our customers, marketing products and services, completing rental transactions, contracts, and bookings.

On the other hand, you will be inspecting vehicles for damages and maintenance issues, driving, and parking our cars as well as cleaning vehicles (interior and exterior) in the wash bay so they are ready for our customers.

What's on offer:

• Competitive hourly rate, plus increase your earnings with our sales incentive scheme.
• Uniform and parking provided.
• Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
• Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands.
• Full training provided to help you achieve your goals & reach your potential.

What we are looking for:

• Full, clean, valid class 1 driver's licence is essential for this role.
• Previous experience within retail, hospitality, customer service or similar roles
• Ability to work in a fast-paced environment while delivery exceptional customer service.
• Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
• Ability to follow procedures and adhere to company guidelines and standards.

If you would like the opportunity to represent Avis Budget Group, then we want to hear from you!