Customer Service Officer

New Zealand Post Group; Palmerston North; On-site; NZD 52,000 - 55,000; Full time

Benefits offered by this job

Learning and development opportunities

Values-driven organisation

Safe and secure work environment

Stable government-owned agency

Job summary

New Zealand Post Group is hiring a Customer Service Representative at the Palmerston North Retail Branch. You will deliver exceptional face-to-face service, manage parcel pickups and drop-offs, and assist customers with postage and NZTA transactions. The role requires standing most of the shift and lifting up to 25 kg.

Salary starts at $28.20 per hour for a 36-hour week. Join a values-driven, supportive team with development opportunities in a stable government-owned agency.

Qualifications

• Experience delivering face-to-face customer service.
• Ability to handle inquiries and uplift customer experience.
• Strong problem-solving and decision-making skills.
• Comfort with lifting up to 25 kg and standing during shifts.

Responsibilities

• Greet and assist customers at the Palmerston North Retail Branch.
• Process parcel pickups/drop-offs and postage enquiries; assist with NZTA transactions.
• Support customers with various inquiries and resolve concerns in a timely manner.
• Handle POS transactions and maintain an organized work area.

Skills

Customer service

Problem solving

Interpersonal communication

Data entry

Physical stamina

Job description

• $28.20 per hour
• Monday, Wednesday, Thursday, Friday and Saturday - 36 hours per week
• Palmerston North based

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you’d like to be a part of, join our vibrant NZ Post team.

Kōrero Mō Te Tūranga – About The Role

Working at our Palmerston North - Retail Branch, our Customer Service Representatives deliver an exceptional level of service to manage inquiries, requests or concerns from customers face to face. You’ll deal with parcel pick up’s and drop off’s and help our customers with postage enquiries and NZTA transactions! This role will keep you fit as you will be lifting freight up to 25kgs and be on your feet for the whole shift. Each day is busy and varied and will see you developing your problem-solving skills.

Shift:

Mon 10:00-17:45, Wed 10:00-17:45, Thu 8:30-17:45, Fri 10:00-17:45, Sat 06:15-12:15

We’re a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

https://youtu.be/vg91ZLxIS0E Ready to be a part of that story? Let’s go!

He Aha Te Pai - What you’ll love about us!

• Learning and development opportunities to help support your career goals
• A value’s driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn’t going anywhere!

Mōōu - About You

• Be available to work the above hours
• Be comfortable lifting 25kgs - you will be on your feet for the whole shift!
• Have reliable transport to get to work
• Problem solving skills — can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge — because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.