Customer Service/Groomer

Hirepool; Queenstown; On-site; NZD 36,000 - 39,000; Full time

Benefits offered by this job

KiwiSaver 4%

Free staff hire in fleet

Ongoing training & licences

Job summary

Hirepool in Queenstown, New Zealand, is hiring a Customer Service/Groomer to join our vehicle rentals team. The role is a permanent full-time position based at our Queenstown branch, operating 8:00am–5:00pm Monday to Friday and 8:00am–1:00pm on Saturdays.

You will field queries, prepare quotes and contracts, and ensure vehicles are groomed and ready for hire. Expect 40 hours per week with a salary of NZ$26–28 per hour, with eligibility for Kiwisaver and benefits.

Qualifications

• Excellent customer service and communication skills.
• Confident phone manner for quotes and contracts.
• Attention to detail and strong time management.
• Willingness to support all branch operations.

Responsibilities

• Answer phones - provide sales advice and quotes
• Create contracts and complete transactions
• Coordinate and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch's vehicle and rental fleet groomed to high standards
• Ensure all compliance checks are carried out
• Identify and address repair and maintenance issues
• Manage maintenance and damages as required

Skills

Customer service

Communication

Phone manner

Attention to detail

Time management

Grooming vehicles

Tools

CRM software

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service/Groomer

Queenstown, New Zealand

Reference: 6939437

• 4% Employer Kiwisaver contribution (up to 6% based on length of service)
• Wide range of employee benefits including free staff hire in our DIY fleet
• Ongoing training and development (licences and endorsements)

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options. Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film/TV, and sporting events to independent contractors, and casual weekend hirers.

As a Customer Service/Groomer you need excellent customer service and communication skills and a confident phone manner to field queries, provide advice and put quotes and contracts together, as well as ensure our vehicles are well groomed, maintained, and ready for hire. Show great attention to detail and have excellent time management skills. At this branch you'll be part of a small, hardworking team so you need to be prepared to help out across all areas of branch operations. The branch is open from 8.00am - 5.00pm Monday to Friday (and until 1.00pm on Saturdays).

Any questions, you're more than welcome to contact the Branch Manager, Urh Vodopivec on 0272 548 508.

What you'll do:

• Answer phones - provide sales advice and quotes
• Create contracts and complete transactions
• Coordinate and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch's vehicle and rental fleet groomed to the highest standards
• Ensure all the necessary compliance checks are carried out
• Help identify and elevate any repair and maintenance issues
• Manage maintenance and damages effectively as required

Ideally, we want to recruit suitable and available NZ workers. However, if we are unable to make such an appointment, we are an Accredited Employer with Immigration NZ (INZ) and would therefore be able to consider candidates who require a work visa. In line with our obligations under the job check process, the following information is provided:

• 1 x Rental Salesperson (621912) in Queenstown (called a Customer Service/Groomer)
• The role is a permanent full-time position working 40hrs per week (min/max)
• Work will be allocated on a rostered basis
• Wages are $26ph - $28ph depending on the following:
  • Skills - Full Class 1 Driver Licence (or overseas equivalent) and basic-intermediate computer skills
  • Experience - previous customer-facing service experience required (ideally from the vehicle rental industry, but not essential) and previous grooming experience is preferred but not essential

Join Hirepool direct from school or study

In 2019Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about theAuckland CBD Jobs & Skills Hub ( https://cbdhub.co.nz/ ). The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests. Watch thevideo below and hear from two of our team who joined Hirepool direct from school/study.