Customer Service/ Groomer

Hirepool; Hamilton; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Ongoing training

Team environment

KiwiSaver employer contributions

Job summary

Hirepool Hamilton is seeking a Customer Service/Groomer to support our Vehicle Rentals team. You will field queries, provide quotes and contracts, and coordinate vehicle deliveries and pickups while ensuring fleet grooming and maintenance meet high standards.

You will work in a small, busy branch open Monday–Saturday, contributing across all areas of operations and delivering excellent service to local and contractor customers.

Qualifications

• Excellent customer service and communication skills.
• Ability to create quotes and contracts.
• Strong time management and detail orientation.

Responsibilities

• Answer phones, provide sales advice and quotes.
• Create contracts and complete transactions.
• Coordinate vehicle deliveries and pick-ups.
• Office administration and customer account maintenance.
• Maintain grooming standards of vehicles and fleet.
• Ensure compliance checks are carried out.
• Identify and escalate repairs/maintenance issues.
• Manage maintenance and damages as required.

Skills

Customer service

Phone etiquette

Attention to detail

Time management

Education

Full Class 1 Driver Licence

Tools

MS Office

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service/ Groomer

Reference: 6935888

• Ongoing training and development
• A great team-working environment
• Free staff hire in our DIY fleet & 4% Employer Kiwisaver contribution (up to 6% based on length of service)

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options. Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film/TV, and sporting events to independent contractors, and casual weekend hirers.

As a Customer Service/Groomer you need excellent customer service and communication skills and a confident phone manner to field queries, provide advice and put quotes and contracts together, as well as ensure our vehicles are well groomed, maintained, and ready for hire. Show great attention to detail and have excellent time management skills. At this branch, you're part of a small, hardworking team so you need to be prepared to help out across all areas of branch operations.

What you'll do:

• Answer phones - provide sales advice and quotes
• Create contracts and complete transactions
• Coordinate and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch's vehicle and rental fleet groomed to the highest standards
• Ensure all the necessary compliance checks are carried out
• Help identify and escalation any repair and maintenance issues
• Manage maintenance and damages effectively as required

What you need:

• Full Class 1 Driver Licence (a Class 2 is a great advantage)
• Mechanical interest and aptitude would be great
• Solid written and verbal communication skills with the ability to communicate effectively at all levels
• Intermediate computer skills with a high level of accuracy and attention to detail
• Able to work with a diverse array of people and build successful working relationships
• Willingness to work on a rostered basis - our branch is open Monday-Saturday.

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.

Join Hirepool direct from school or study

In 2019Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about theAuckland CBD Jobs & Skills Hub ( https://cbdhub.co.nz/ ). The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests. Watch thevideo below and hear from two of our team who joined Hirepool direct from school/study.