Branch Supervisor - Vehicle Rentals

Hirepool; Dunedin; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Company Assigned Vehicle

Life insurance

Enhanced KiwiSaver contributions

Job summary

Hirepool is seeking a Branch Supervisor for Vehicle Rentals to lead day-to-day branch operations and drive revenue, retention and service excellence. The role is hands-on and involves fleet grooming, administration and customer engagement.

As the on-site supervisor, you will coordinate bookings, contracts and vehicle deliveries, while supporting the Hirepool General Hire team on-site. The ideal candidate brings practical experience in vehicle rentals or related industries and a proactive,

Qualifications

• Full Class 1 Driver Licence (Class 2 desirable).
• Mechanical interest and aptitude would be great.
• Solid written and verbal communication skills.
• Intermediate computer skills with a high level of accuracy and attention to detail.
• Able to work with a diverse array of people and build successful working relationships.
• Willingness to be flexible and support the operational needs of the branch.

Responsibilities

• Respond to customer enquiries, provide suitable vehicle solutions and follow up on opportunities to secure bookings
• Create contracts and complete transactions
• Coordinate relocations and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch’s vehicle and rental fleet groomed to the highest standards
• Ensure all the necessary compliance checks are carried out
• Identify and manage any repair, maintenance and damages effectively as required
• Working effectively with other Hirepool divisions and demonstrating a willingness to help out wherever required

Skills

Class 1 License

Mechanical interest

Communication skills

Computer skills

Relationship building

Flexibility

Vehicle grooming

Job description

See more about the role below, including the responsibilities and skills we are looking for.

Branch Supervisor - Vehicle Rentals

Reference: 6939887

• A great frontline supervisor opportunity where you can make a real difference
• Company Assigned Vehicle
• Free staff hire in our DIY fleet and 4% Employer Kiwisaver contribution (up to 6% based on length of service)

Our dedicated Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options (both local short-term customers and larger long-term contracts).

As Branch Supervisor - Vehicle Rentals, you'll be responsible for delivering the effective day-to-day operations of the branch and be a key driver in successful revenue generation, customer retention, business growth and exceptional service delivery. While this is a sole-charge role, you’ll be supported on-site by the co-located Hirepool General Hire team.

This is a varied, practical hands-on role that combines branch responsibility, customer service, administration, fleet management and vehicle grooming. Well-developed product knowledge within the vehicle rental or a related industry will be of great benefit, but if you’ve worked in any of the industries we serve, we’d be keen to hear what specialist knowledge you could bring to this role.

What you’ll do:

• Respond to customer enquiries, provide suitable vehicle solutions and follow up on opportunities to secure bookings
• Create contracts and complete transactions
• Coordinate relocations and deliver/pick-up vehicles
• Office administration and customer account maintenance
• Keep the branch’s vehicle and rental fleet groomed to the highest standards
• Ensure all the necessary compliance checks are carried out
• Identify and manage any repair, maintenance and damages effectively as required.
• Working effectively with other Hirepool divisions and demonstrating a willingness to help out wherever required

What you need:

• Full Class 1 Driver Licence (Class 2 desirable)
• Mechanical interest and aptitude would be great
• Solid written and verbal communication skills with the ability to communicate effectively at all levels
• Intermediate computer skills with a high level of accuracy and attention to detail
• Able to work with a diverse array of people and build successful working relationships
• Willingness to be flexible and support the operational needs of the branch - our branch is open Monday-Saturday.
• A practical, hands-on approach and willingness to groom vehicles and perform general branch duties.
• An ability to effectively build relationships with customers and suppliers, communicate and engage with a diverse customer base

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, and company-funded life insurance. Visit www.hirepool.co.nz to read more about what we do and www.hirepoolcareers.co.nz for more about our vacancies and employment benefits.

Join Hirepool direct from school or study

In 2019Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about theAuckland CBD Jobs & Skills Hub ( https://cbdhub.co.nz/ ). The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests. Watch thevideo below and hear from two of our team who joined Hirepool direct from school/study.