Customer Service Executive

Dynamite Recruitment; Christchurch; Hybrid; NZD 66,000 - 76,000; Full time

Benefits offered by this job

Full training provided

Hybrid working after probation

Career progression

Supportive team

Job summary

Dynamite Recruitment is seeking a Customer Service Executive to join the Christchurch team. This full-time role involves handling calls and emails, guiding customers through processes, and delivering excellent service.

Training is provided to develop skills and support career progression in a friendly, supportive environment. The position offers a starting salary of £27,980 with potential to rise to £32,185, plus hybrid working options after probation.

Qualifications

• Previous customer service or call centre experience.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to multitask.

Responsibilities

• Handle a high volume of telephone calls and emails from customers.
• Assess and process customer cases efficiently and accurately.
• Gather relevant information and documentation.
• Provide clear guidance and support throughout the process.
• Investigate cases and work towards effective resolutions.
• Ensure customers receive a high standard of service at every stage.
• Manage multiple cases while maintaining attention to detail.

Skills

Customer service experience

Verbal & written communication

Computers / IT skills

Multitasking under pressure

Empathetic approach

Attention to detail

Numerical ability

Job description

Customer Service Executive

Location: Christchurch

Hours: Full-Time, Shift-Based

Salary: £27,980 with the opportunity to rise to £32,185 P/S

Are you a confident communicator who enjoys helping people and making a genuine difference?

We’re looking for Customer Service Executives to join a friendly and supportive team in Christchurch, supporting customers when they need it most.

This is a fantastic opportunity for someone with previous customer service, call centre or telephone-based experience who is looking to join an organisation that provides full training and genuine opportunities to develop their career.

Your day-to-day responsibilities will include:

• Handling a high volume of telephone calls and emails from customers
• Assessing and processing customer cases efficiently and accurately
• Gathering relevant information and documentation
• Providing clear guidance and support throughout the process
• Investigating cases and working towards effective resolutions
• Ensuring customers receive a high standard of service at every stage
• Managing multiple cases while maintaining excellent attention to detail

You’ll ideally have:

• Previous customer service, call centre or telephone-based experience
• Excellent verbal and written communication skills
• Confidence speaking with customers over the phone
• Strong computer skills
• Excellent organisation and attention to detail
• The ability to multitask and work effectively under pressure
• A naturally empathetic and customer-focused approach
• Good numerical ability

Full Training Provided:

• No previous industry experience is required as full training will be provided.
• Training will run Monday to Friday, 9:00am-5:30pm, for approximately 5-7 weeks and will include classroom, online and practical on-the-job learning.
• Please note that full commitment to the training period is essential, and holidays cannot be taken during training.

Once fully trained, you’ll work on a shift basis covering:

• Monday-Friday, with start times between 8am – 9.45am
• Finishing times between 4.30pm – 6.15pm
• Saturday shifts between 8am – 4.30pm
• 1 Saturday shift approximately every 5 weeks
• Shift patterns provided around 5 weeks in advance

What’s On Offer?

• Starting salary of £27,980, rising to £32,185 within the first 12-24 months
• Full training and ongoing development
• Supportive team environment
• Genuine opportunities for career progression
• Hybrid working may be available following successful completion of probation
• Christchurch location

Important Information

Start date: 9th November

Due to the recruitment timeline, you must be available to interview on 8th or 14th October.

Training dates: Up until Christmas 2026.

If you’re looking for a customer-focused role where you can develop your skills, receive comprehensive training and build a long-term career, we’d love to hear from you.

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