Claims Handler/ Customer Service

Dynamite Recruitment; Christchurch; Hybrid; NZD 65,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Free Health Cash Plan

Free annual travel insurance

Discounts on insurance products

On-site gym

Full training and development

Career progression opportunities

Hybrid working after probation

Job summary

Dynamite Recruitment is seeking Claims Handlers/ Customer Services to join an established organisation in Christchurch. You will support customers with insurance claims, providing clear information and empathetic service while handling a high volume of inquiries by phone and email.

The role includes assessing claims, checking policy cover, gathering documentation, and negotiating settlements where appropriate.

Qualifications

• Experience in customer service.
• Call centre or insurance experience preferred but not essential.
• Strong numerical ability and attention to detail.

Responsibilities

• Handle customer queries by phone and email.
• Assess and investigate insurance claims.
• Check policy cover and eligibility.
• Gather information and supporting documentation.
• Provide clear and empathetic information to customers.
• Negotiate and settle claims where appropriate.
• Manage a high volume of work with accuracy.
• Deliver professional, compassionate service.

Skills

Customer service

Call centre

Insurance knowledge

Communication skills

Organization

Tools

CRM software

Job description

Claims Handler/ Customer Service

Salary:£27980,00 starting salary | Up to £32,000 within 12-24 months

Location: Christchurch : Office-based during probation, then hybrid thereafter

Start date: 9 November 2026

Hours: Full-time, Shift patterns provided around 5 weeks in advance

• Monday-Friday, with start times between 8.00am and 9.45am
• Finish times between 4.30pm and 6.15pm
• Approximately 1in 6 Saturdays, with a day off in lieu
• Occasional bank holiday working

The Benefits

• Incremental salary increases up to just over £32,000 within 12-24 months
• Hybrid working available after probation
• Free on-site parking
• Free Health Cash Plan, including dental and prescriptions
• Free annual travel insurance, subject to criteria
• Discounts on insurance products
• On-site gym and social facilities
• Full training and ongoing development
• Excellent career progression opportunities
• Plus, many more benefits

About the Role

Dynamite Recruitment is looking for Claims Handlers/ Customer Services to join an established organisation with excellent training and career development opportunities.
You’ll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.
Your day-to-day role will include:

• Handling customer queries by phone and email
• Assessing and investigating claims
• Checking policy cover
• Gathering information and supporting documentation
• Providing clear and helpful information to customers
• Negotiating and settling claims where appropriate
• Managing a high volume of work while maintaining accuracy
• Providing a professional and empathetic service

What We’re Looking For

• Previous customer service experience
• Experience in a call centre, claims or insurance environment is useful but not essential
• Good telephone and written communication skills
• Strong attention to detail
• Good computer skills
• The ability to stay organised and calm under pressure
• Good numerical ability
• A friendly and empathetic approach
• The ability to manage multiple tasks and work to deadlines

Training

The role starts on 9 November 2026.
You will complete a 7-week full-time training programme Monday to Friday 9.00am-5.30pm.
You must be available to attend the full 7-week training programme
Full training and support will be provided, so you don’t need previous claims experience to be considered.