Customer Service Consultant - Inbound, Outbound, Collections, Complaints

Jetts Fitness; Upper Harbour; On-site; NZD 42,000 - 54,000; Part time

Job summary

Jetts Fitness is seeking a Customer Service Consultant to handle inbound and outbound calls, collect debts, and respond to member enquiries with a calm, engaging approach. Based at our Albany Head Office in Auckland, this permanent part-time role offers 30 hours per week across flexible shifts, focusing on delivering an outstanding customer experience and achieving membership retention KPIs.

You will work within a supportive team, with ongoing training to help you thrive in a busy service

Qualifications

• Strong customer service experience with a focus on problem solving.
• Excellent communication skills via phone and email.
• Ability to stay calm and engaging in challenging situations.

Responsibilities

• Responding to customer enquiries in a timely manner via email, phone and occasionally social media.
• Driving an exceptional customer experience with focus on membership retention, debt recovery, complaint management, membership enquiries and administrative duties as required.
• Working towards team targets to achieve debt collection and membership retention KPIs.

Skills

Customer service

Communication skills

Phone & email

Active listening

Debt collection

Problem solving

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Customer Service Consultant - Inbound, Outbound, Collections, Complaints

Do you love solving problems in a calm and engaging manner, demonstrating effective communication skills on the phone and via email to identify customers' needs and handle complaints?

Are you an active listener with positive attitude, keen to do collections and inbound/outbound calls, whilst putting customer service at the heart of everything you do?

Then join our hardworking and fun-loving Membership team in our Albany Head Office as Customer Service Consultant! This is a fantastic permanent part-time opportunity, offering 30 hours per week, worked flexibly between Monday–Thursday, 8:00am–5:30pm, and Friday & Saturday 8:00am–4:30pm, with a schedule designed to suit the ideal candidate.

Your responsibilities include but are not limited to:

Responding to customer enquiries in a timely manner via email, phone and occasionally social media.

Driving an exceptional customer experience with focus on membership retention, debt recovery, complaint management, membership enquiries and administrative duties as required.

Working towards team targetsto achieve debt collection and membership retention KPIs.

If you ...

are self-motivated and find it easy to remain calm and friendly in difficult situations with a positive attitude,

have a proactive and engaging personality with great communication and excellent customer service skills,

haven't got much experience but gained transferable & relevant skills and are willing to learn,

… then this role is for you!

Why Jetts?

At Jetts, our purpose is simple - to inspire all people to live a better life.

We understand first‑hand the positive impact exercise has not only on our physical health, but on our mental health and confidence too, which is why we want our gyms to be accessible to everybody.

Jetts is committed to having the best people in our industry and will provide you with ongoing training and support.