Customer Service Consultant

Jetts; Auckland; Hybrid; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Competitive on-target earnings

Complimentary Jetts membership

Access to L&D and CPD courses

Excellent work-life balance

Job summary

Jetts New Zealand is seeking a part-time Customer Service Consultant at our Albany Head Office. This permanent role offers 30 hours per week, with shifts flexibly across Monday–Thursday 8:00am–5:30pm and Friday & Saturday 8:00am–4:30pm, designed to suit the ideal candidate.

You will handle inquiries by phone and email, drive an exceptional member experience, support debt collection, and contribute to membership retention in a welcoming team environment.

Qualifications

• Ability to handle inquiries via email and phone.
• Active listening with a positive attitude.
• Willingness to learn and transfer skills.

Responsibilities

• Respond to customer enquiries via email, phone and social media.
• Drive customer experience focusing on membership retention and debt collection.
• Work toward team KPIs for debt collection and retention.

Skills

Effective communication

Active listening

Calm under pressure

Job description

About Jetts New Zealand: At Jetts, our purpose is simple: to inspire people to live a better life. We know firsthand how powerful exercise can be—not just for physical health, but for mental wellbeing and confidence too. That’s why we’re passionate about making our gyms accessible, welcoming, and inclusive for everyone. We celebrate individuality and are committed to building a supportive community where every member feels comfortable, confident, and empowered to train. From our world‑class equipment and facilities to our passionate Club Managers and expert Personal Trainers, we’re dedicated to delivering an exceptional experience every time you step through our doors. At Jetts, we believe our people are our greatest strength. That’s why we invest in ongoing training and support to help you grow and succeed in your fitness career. Jetts New Zealand is proud to be part of Fitness & Lifestyle Group, Asia Pacific’s largest diversified fitness brand.

Do you love solving problems in a calm and engaging manner, demonstrating effective communication skills on the phone and via email to identify customers' needs and handle complaints? Are you an active listener with a positive attitude, keen to do collections and inbound and outbound calls, whilst putting customer service at the heart of everything you do? Then join our hardworking and fun‑loving Membership team in our Albany Head Office as Customer Service Consultant! This is a fantastic permanent part‑time opportunity, offering 30 hours per week, worked flexibly between Monday–Thursday, 8:00am–5:30pm, and Friday & Saturday, 8:00am–4:30pm, with a schedule designed to suit the ideal candidate.

Responsibilities

• Responding to customer enquiries in a timely manner via email, phone and occasionally social media.
• Driving an exceptional customer experience with focus on membership retention, debt recovery, complaint management, membership enquiries and administrative duties as required.
• Working towards team targets to achieve debt collection and membership retention KPIs.

If you are self‑motivated and find it easy to remain calm and friendly in difficult situations with a positive attitude, have a proactive and engaging personality with great communication and excellent customer service skills, haven't got much experience but gained transferable & relevant skills and are willing to learn … then this role is for you!

What we can offer you

• Competitive on-target-earnings consisting of hourly rate
• Practice what you preach with a complimentary Jetts membership
• Access to L&D and CPD courses to upskill yourself
• Excellent work-life-balance

About Fitness & Lifestyle Group: Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital. FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

Diversity & Inclusion

At Jetts NZ we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work. We welcome applications from people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.

Join us to help New Zealanders live healthy and active lifestyles. We offer a range of career opportunities from Customer Service, Fitness, Club Operations, Marketing and Finance. Jetts is committed to having the best team of people in our industry who are results focused, love creating a great member experience and can have fun along the way. Do you love the fitness industry and have a passion for helping people, then Jetts is for you… We are proud to part of Fitness & Lifestyle Group, Asia Pacific's largest, diversified fitness company.