Part-Time Membership & Collections Specialist

Jetts Fitness; Upper Harbour; On-site; NZD 42,000 - 54,000; Part time

Job summary

Jetts Fitness is seeking a Customer Service Consultant to handle inbound and outbound calls, collect debts, and respond to member enquiries with a calm, engaging approach. Based at our Albany Head Office in Auckland, this permanent part-time role offers 30 hours per week across flexible shifts, focusing on delivering an outstanding customer experience and achieving membership retention KPIs.

You will work within a supportive team, with ongoing training to help you thrive in a busy service

Qualifications

• Strong customer service experience with a focus on problem solving.
• Excellent communication skills via phone and email.
• Ability to stay calm and engaging in challenging situations.

Responsibilities

• Responding to customer enquiries in a timely manner via email, phone and occasionally social media.
• Driving an exceptional customer experience with focus on membership retention, debt recovery, complaint management, membership enquiries and administrative duties as required.
• Working towards team targets to achieve debt collection and membership retention KPIs.

Skills

Customer service

Communication skills

Phone & email

Active listening

Debt collection

Problem solving

Job description

Jetts Fitness is seeking a Customer Service Consultant to handle inbound and outbound calls, collect debts, and respond to member enquiries with a calm, engaging approach. Based at our Albany Head Office in Auckland, this permanent part-time role offers 30 hours per week across flexible shifts, focusing on delivering an outstanding customer experience and achieving membership retention KPIs.

You will work within a supportive team, with ongoing training to help you thrive in a busy service