Customer Service & Business Support Coordinator

The Safety Cabinet Warehouse; Manurewa; On-site; NZD 39,000 - 41,000; Full time

Job summary

The Safety Cabinet Warehouse is seeking a Customer Service & Business Support Coordinator in Manurewa. You’ll handle customer calls and emails, prepare quotes, invoices and assist with orders, social media, and light bookkeeping.

This role offers training, a friendly team, and a busy but varied workday. You’ll develop broad business experience across customer service, logistics and marketing while contributing to daily operations.

Qualifications

• No prior experience required, but confident on the phone and with customers.
• Basic numeracy and good written English are important.
• Organised, reliable and detail-oriented with a can-do attitude.
• Comfortable with computers and technology.

Responsibilities

• Answer customer calls confidently and professionally.
• Respond to enquiries by phone and email.
• Prepare quotes and invoices.
• Process customer orders.
• Assist with basic product, pricing and delivery questions.
• Follow up enquiries and quotations.
• Basic accounts administration and bookkeeping.
• Assist with Xero and transaction reconciliation.
• Maintain customer and order information.
• Create and schedule simple social media posts.
• Take basic product/workplace photos and videos; use Canva for content.
• Support management with day-to-day business tasks.
• Full training provided on products and systems.

Skills

Phone confidence

People skills

Organised

Digital literacy

Written English

Initiative

Reliability

Tools

Xero

Canva

Job description

Customer Service & Business Support Coordinator

Customer Service & Business Support Coordinator

$28–$30 per hour | Manurewa | Monday–Friday, 9:30am–6:00pm

Are you confident on the phone, good with people and keen to learn how a business actually works?

We are looking for an enthusiastic Customer Service & Business Support Coordinator to join our team in Manurewa.

This isn't a high-pressure sales role.

Instead, you'll be helping look after our customers and keeping the day-to-day administration of the business running smoothly.

You'll answer customer calls and emails, prepare quotes and invoices, process orders, assist with basic bookkeeping and help maintain our social media presence.

It's a varied role with plenty to learn, and would suit someone who is organised, personable, digitally capable and looking for an opportunity to develop broad business experience.

What you'll be doing

• Answering incoming customer phone calls confidently and professionally
• Responding to customer enquiries by phone and email
• Preparing quotes and invoices
• Processing customer orders
• Assisting customers with basic product, pricing and delivery questions
• Following up enquiries and quotations
• Basic accounts administration and bookkeeping
• Assisting with Xero and transaction reconciliation
• Maintaining customer and order information
• Helping with general office and business administration
• Creating and scheduling simple social media posts
• Taking basic product/workplace photos and videos
• Using tools such as Canva to create simple content
• Assisting management with a range of day-to-day business tasks
• Full training will be provided on our products and systems.

Who we're looking for

The biggest thing we're looking for is confidence and attitude.

You don't need years of experience, but you do need to be comfortable picking up the phone and speaking with customers.

You'll ideally be someone who:

• Is confident and friendly on the phone
• Communicates well with customers
• Is organised and pays attention to detail
• Is comfortable with computers and technology
• Has good written English and basic numeracy
• Takes initiative
• Is reliable and punctual
• Is happy working across a variety of different tasks
• Uses social media confidently
• Is keen to learn and take on more responsibility over time

Previous experience in customer service, administration, accounts, Xero or social media would be useful, but it isn't essential.

We're happy to consider someone earlier in their career who has the right attitude and wants the opportunity to learn.

About us

The Safety Cabinet Warehouse supplies specialist safety storage products to businesses throughout New Zealand and Australia.

Our customers range from small businesses through to large industrial, commercial and government organisations.

We're a relatively small team, which means you'll get exposure to far more than you would in a narrowly defined corporate role.

You’ll learn about customer service, quoting, invoicing, accounts, logistics, operations, products and marketing while becoming an important part of the day-to-day business.

The details

Location: Manurewa, Auckland
Hours: Monday to Friday, 9:30am–6:00pm
Pay: $28.00–$30.00 per hour depending on experience
Position: Full-time

If you're confident, organised, good with people and looking for an opportunity where you can genuinely learn and grow, we'd like to hear from you.