Seasonal Sneaker Store Associate

Foot Locker, Inc.; Auckland; On-site; NZD 48,000 - 55,000; Full time

Job summary

Foot Locker, Inc. in Auckland seeks a Customer Service Coordinator to own customer requirements from enquiry to order fulfilment and invoicing. You will work with Sales, Warehouse and Production to ensure accurate orders and timely delivery in an industrial manufacturing context.

The role focuses on handson customer service, order management, and coordination across internal teams, with emphasis on ERP systems and MS Office. This is a full‑time, permanent position in Auckland.

Qualifications

• Experience in Customer Service, Internal Sales, Sales Coordination or Order Management.
• ERP or order management system experience is highly regarded.
• Strong MS Office capability for reporting and documentation.
• Exposure to manufacturing, industrial products, warehousing, logistics or supply chain is a plus.

Responsibilities

• Handle customer enquiries via phone and email.
• Prepare quotations and process customer orders.
• Coordinate orders from receipt through fulfilment and invoicing.
• Maintain accurate customer, pricing and order data in the ERP system.
• Monitor stock availability, back orders and delivery requirements.
• Coordinate with Sales, Warehouse and Production teams.
• Arrange freight and transport requirements.
• Communicate delays and delivery updates proactively.
• Manage customer complaints, returns and credits.
• Support reporting and general sales administration.
• Build long‑term relationships with customers and identify improvement opportunities.

Skills

Customer Service

Internal Sales

Order Management

ERP System

MS Office

Job description

Customer Service | Internal Sales | Order Management | Logistics Customer Service Coordinator – Industrial / Manufacturing

Auckland | Full-time, Permanent | Mid-September Start

Are you the person who keeps customers informed, orders moving and internal teams connected? We’re looking for an experienced Customer Service Coordinator to join an established international business operating within the industrial and manufacturing sector. This is not a high-volume call centre position. It’s a hands‑on, commercially focused customer service role where you’ll take ownership of customer requirements from initial enquiry and quotation through to order fulfilment and invoicing.

Working closely with Sales, Warehouse and Production, you’ll become a key point of contact for customers — ensuring orders are accurate, expectations are managed, and issues are resolved before they become problems.

You’ll be responsible for:

• Managing customer enquiries via phone and email
• Preparing quotations and processing customer orders
• Coordinating orders from receipt through to fulfilment and invoicing
• Maintaining accurate customer, pricing and order information within the ERP system
• Monitoring stock availability, back orders and delivery requirements
• Liaising closely with Sales, Warehouse and Production
• Coordinating freight and transport requirements
• Proactively communicating delays, changes and delivery updates
• Managing customer complaints, returns and credits
• Supporting reporting and general sales administration
• Building strong, long‑term relationships with customers
• Identifying opportunities to improve customer service and internal processes

What we’re looking for:

• You’ll ideally bring previous experience in Customer Service, Internal Sales, Sales Coordination, Order Management or a similar operational role.
• You’ll be someone who is comfortable managing multiple priorities while maintaining a high level of accuracy and customer service.
• Experience using an ERP or order management system will be highly regarded, as will exposure to manufacturing, industrial products, warehousing, logistics or supply chain environments.
• You’ll also need strong Microsoft Office capability and, most importantly, the confidence to communicate effectively with customers and internal stakeholders when priorities change.
• Why consider this opportunity? This is an opportunity to join an international organisation where Customer Service plays an important role in the wider operation.
• You’ll have visibility across the full customer and order life cycle and work closely with multiple areas of the business rather than operating within an isolated customer service function.

Primary address of work: Auckland

Vacancy number: 1

Employment type: Permanent full time

Minimum hours per week: 30 Hours

Maximum hours per week: 40 Hours

Minimum hourly rate (low salary range): $35/hour

Maximum hourly rate (high salary range): $40/hour

Company Overview

Excellent opportunity to join a successful and well‑established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long‑term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities