Customer Service & Branch Ops Specialist

Hynds Pipe Systems Limited; Masterton District; On-site; NZD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Programme (EAP)

Partner discounts

Training and development opportunities

Supportive team culture

Career development opportunities

Job summary

Hynds Masterton is seeking a Customer Service Representative to assist customers at the counter, process orders, and support branch operations. You will be at the heart of our team, helping customers with enquiries, quotes, and product advice while contributing to a safe, efficient workplace.

Reporting to the Branch Manager, you will build strong relationships, handle stock processing, invoicing, and daily tasks, with forklift duties and inventory checks, ensuring smooth daily operations across

Qualifications

• Experience in customer service, trade sales, warehousing, distribution, or a similar environment.
• Positive, hands-on attitude and willingness to pitch in wherever needed.
• Strong communication and problem-solving skills.
• Good computer skills and attention to detail.

Responsibilities

• Helping customers with enquiries, orders, quotes, and product advice.
• Building strong customer relationships and delivering excellent service.
• Processing invoices, credits, and other branch administration.
• Receiving, picking, and dispatching stock.
• Loading and unloading products safely, including forklift operation.
• Supporting stocktakes, cycle counts, and inventory accuracy.
• Maintaining a clean, organised, and safe branch environment.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Forklift operation

Education

Full Class 1 NZ Driver Licence

Forklift Licence (F Endorsement) preferred

Job description

Hynds Masterton is seeking a Customer Service Representative to assist customers at the counter, process orders, and support branch operations. You will be at the heart of our team, helping customers with enquiries, quotes, and product advice while contributing to a safe, efficient workplace.

Reporting to the Branch Manager, you will build strong relationships, handle stock processing, invoicing, and daily tasks, with forklift duties and inventory checks, ensuring smooth daily operations across