Customer Service

Hynds Pipe Systems Limited; Masterton District; On-site; NZD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Employee Assistance Programme (EAP)

Partner discounts

Training and development opportunities

Supportive team culture

Career development opportunities

Job summary

Hynds Masterton is seeking a Customer Service Representative to assist customers at the counter, process orders, and support branch operations. You will be at the heart of our team, helping customers with enquiries, quotes, and product advice while contributing to a safe, efficient workplace.

Reporting to the Branch Manager, you will build strong relationships, handle stock processing, invoicing, and daily tasks, with forklift duties and inventory checks, ensuring smooth daily operations across

Qualifications

• Experience in customer service, trade sales, warehousing, distribution, or a similar environment.
• Positive, hands-on attitude and willingness to pitch in wherever needed.
• Strong communication and problem-solving skills.
• Good computer skills and attention to detail.

Responsibilities

• Helping customers with enquiries, orders, quotes, and product advice.
• Building strong customer relationships and delivering excellent service.
• Processing invoices, credits, and other branch administration.
• Receiving, picking, and dispatching stock.
• Loading and unloading products safely, including forklift operation.
• Supporting stocktakes, cycle counts, and inventory accuracy.
• Maintaining a clean, organised, and safe branch environment.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Multitasking

Forklift operation

Education

Full Class 1 NZ Driver Licence

Forklift Licence (F Endorsement) preferred

Job description

Customer Service Representative | Masterton

Some people are just as comfortable helping a customer at the counter as they are operating a forklift or organising stock in the yard. If that sounds like you, keep reading.

At Hynds Masterton, you'll be at the heart of our branch operations. One minute you'll be helping a customer find the right solution, the next you'll be preparing an order, unloading a delivery, or processing a quote. It's a varied, hands-on role where no two days are the same.

Reporting to the Branch Manager, you'll help deliver the great service, product expertise, and practical support that our customers have come to rely on.

What You’ll Be Doing

• Helping customers with enquiries, orders, quotes, and product advice
• Building strong customer relationships and delivering excellent service
• Processing invoices, credits, and other branch administration
• Receiving, picking, and dispatching stock
• Loading and unloading products safely, including forklift operation
• Supporting stocktakes, cycle counts, and inventory accuracy
• Maintaining a clean, organised, and safe branch environment

What We’re Looking For

• Experience in customer service, trade sales, warehousing, distribution, or a similar environment
• A positive, hands-on attitude and willingness to pitch in wherever needed
• Strong communication and problem-solving skills
• Good computer skills and attention to detail
• The ability to juggle multiple priorities in a busy environment
• A Full Class 1 NZ Driver Licence
• Forklift Licence (F Endorsement) preferred but not essential
• Industry experience is a bonus, but we're happy to train someone with the right attitude and willingness to learn

Why Hynds?

• Health insurance (subject to eligibility)
• Employee Assistance Programme (EAP)
• Access to company partner discounts
• Ongoing training and development opportunities
• A supportive team culture where people matter
• Career development opportunities within a leading New Zealand business

About Us

Since 1973, Hynds has been helping build and support New Zealand's infrastructure through industry-leading water, wastewater, stormwater, and drainage solutions. As a family-owned business, we're proud of our strong values, technical expertise, and commitment to our people and customers.

We welcome applications from people of all backgrounds and experiences. If you're excited about this opportunity but don't tick every box, we'd still love to hear from you.

Pre-Employment Checks

The successful applicant will be required to complete a pre-employment medical assessment, drug and alcohol screening, and criminal history check. Applicants must also have the legal right to work in New Zealand.