Customer Service

Hynds Limited; Masterton District; On-site; NZD 47,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Access to company partner discounts

Employee Assistance Programme

Job summary

Hynds Limited in Masterton is seeking a hands-on Customer Service/ Yard Assistant to support our civil and water product teams. You’ll handle front-counter quotes, orders and enquiries, and help keep stock, yards and loading operations running smoothly.

Reporting to the Branch Manager, you’ll combine product knowledge with practical problem-solving to help customers at the counter, in the yard and on the road.

Qualifications

• Front-counter customer service and yard experience.
• Forklift operation or willingness to obtain licence.
• Stock management and basic computer skills.
• Confident problem-solving and friendly service.
• Ability to communicate with customers and handle queries on the spot.

Responsibilities

• Be the go-to at the front counter for quotes, orders and queries.
• Manage yard stock, perform cycle counts and keep area tidy and safe.
• Assist with loading/unloading trucks, by hand or forklift when needed.
• Handle invoicing, receipts and daily paperwork accurately.
• Develop product knowledge to solve problems proactively.

Skills

Front-counter service

Yard experience

Forklift operation

Stock management

Problem solving

Customer service

Tools

NZ Driver's Licence

Job description

Some people can talk pipe fittings and stock levels one minute, then jump on a forklift the next – and make it all look easy. If that's you, keep reading.

As the face of Hynds in Masterton, you'll be the person our customers across the civil, water, wastewater and drainage industries rely on. One minute you're sorting a quote at the counter, the next you're out in the yard picking an order or loading a truck. It's hands-on, it's varied, and it's the role that keeps our busy branch ticking.

Reporting to the Branch Manager, you'll bring the product know-how, the problem-solving, and the friendly service that keeps customers coming back.

What you'll be doing

• Being the go-to at the front counter – advice, quotes, orders, and sorting queries on the spot
• Running the yard – stock control, picking orders, cycle counts, and keeping the place tidy and safe
• Loading and unloading trucks – helping customers load up (by hand or forklift)
• Getting the admin right – invoicing, receipting, credits, and the daily paperwork
• Product knowledge – becoming a genuine product expert so you can solve problems before they start

What you'll bring

• Front-counter customer service and yard experience under your belt
• A full NZ Driver's Licence and a Forklift Licence (F endorsement) – preferred, but not a dealbreaker for the right person
• The confidence to chat with anyone and solve problems on the fly
• Solid computer skills and a good head for stock management
• A reasonable level of physical fitness – you'll be moving product up to 20kg
• Product knowledge in our industry is a bonus, but we'll back you to learn

What we offer

• Health insurance (subject to eligibility criteria)
• Access to company partner discounts
• Employee Assistance Programme

Who we are

Since 1973, Hynds has been New Zealand's leading supplier for water and water-based waste management across civil and rural infrastructure. We're family-owned and proud of it – our reputation is built on genuine customer service and a culture where people matter, we do what's right, and we back our customers to succeed.

At Hynds, we believe diverse teams make better decisions and stronger businesses. We're committed to creating an inclusive workplace where everyone is welcomed, supported, and encouraged to thrive. If you meet most of the criteria and are excited about this opportunity, we encourage you to apply – even if you don't tick every box.