Customer Service Banker

Jobtailor; Papakura; On-site; NZD 42,000 - 52,000; Full time

Job summary

BNZ is seeking a customer service-focused individual in a bank branch to engage customers warmly, handle transactional needs, and assist with product inquiries. The role emphasises education on digital tools and collaboration to meet branch goals.

No banking experience is required; prior customer service is valuable, with a bonus for proficiency in Te Reo, Samoan, or Tongan. A strong willingness to learn and grow is essential.

Qualifications

• No previous banking experience is necessary.
• Previous customer service experience in some capacity.
• Willingness to learn, grow, and challenge the status quo.
• Passion for a career with BNZ.
• Proficiency in either Te Reo, Samoan, or Tongan is a bonus.

Responsibilities

• Engage with customers in a warm, friendly manner.
• Process customers’ transactional banking needs.
• Update customers’ personal details and identification.
• Assist with general product and service enquiries.
• Recommend solutions that add value and help customers achieve their financial goals.
• Educate customers on online platforms, tools, and digital solutions.
• Work collaboratively with the branch team to achieve branch goals.
• Support colleagues with learning opportunities.
• Deliver exceptional customer service.

Skills

Customer Service Experience

Engagement Skills

Willingness To Learn

Team Collaboration

Proficiency In Te Reo, Samoan, Or Tóng

Tools

Online Platforms

Digital Solutions

Job description

• Engage with customers in a warm, friendly manner


• Process customers’ transactional banking needs


• Update customers’ personal details and identification


• Assist with general product and service enquiries


• Recommend solutions that add value and help customers achieve their financial goals


• Educate customers on online platforms, tools, and digital solutions


• Work collaboratively with the branch team to achieve branch goals


• Support colleagues with learning opportunities


• Deliver exceptional customer service

Requirements

• No previous banking experience is necessary


• Previous customer service experience in some capacity


• Willingness to learn, grow, and challenge the status quo


• Passion for a career with BNZ


• Proficiency in either Te Reo, Samoan, or Tongan is a bonus

Core Competencies

Demonstrates strong customer service skills and the ability to engage with customers in a friendly manner. Capable of educating customers on digital solutions and collaborating with team members to achieve branch goals.

Highest-signal resume keywords

• Customer Service Experience


• Engagement Skills


• Willingness To Learn


• Team Collaboration


• Proficiency In Te Reo, Samoan, Or Tongan

Soft Skills

• Warm Engagement


• Problem Solving


• Adaptability

Industry Keywords

• Transactional Banking


• Financial Goals


• Product And Service Enquiries

Tools & Technologies

• Online Platforms


• Digital Solutions