Customer Service Banker

Jobtailor; Rolleston; On-site; NZD 42,000 - 52,000; Full time

Job summary

BNZ is seeking a customer service-focused team member to engage with customers across Leeston, Rolleston and Hornby branches. You will handle transactional banking needs, update personal details, and assist with product enquiries, while educating customers on digital tools to help reach their financial goals.

The role requires a customer-first attitude, energy in a fast-paced environment, and a willingness to learn and grow within the branch network across Canterbury. Full-time hours apply.

Qualifications

• No banking experience required
• Previous customer service experience preferred
• Customer-focused mindset essential
• Willingness to learn, grow and challenge the status quo
• Ability to bring energy to a fast-paced role
• Must be available full-time, 37.5 hours/week, Mon-Fri across Leeston, Rolleston and Hornby

Responsibilities

• Engage with customers in a warm, friendly manner
• Process customers' transactional banking needs
• Update customers' personal details and identification
• Assist with general product and service enquiries
• Recommend solutions that add value and help customers achieve their financial goals
• Educate customers on online platforms, tools and digital solutions
• Work across the Leeston, Rolleston and Hornby branches
• Collaborate with branch team members to achieve branch success and support shared goals

Skills

Customer service

Customer-focused mindset

Communication skills

Learn and grow

Resilience

Ambition

Warm engagement

Energy in fast-paced environments

Tools

Online platforms

Digital solutions

Job description

• Engage with customers in a warm, friendly manner
• Process customers' transactional banking needs
• Update customers' personal details and identification
• Assist with general product and service enquiries
• Recommend solutions that add value and help customers achieve their financial goals
• Educate customers on online platforms, tools and digital solutions
• Work across the Leeston, Rolleston and Hornby branches
• Collaborate with branch team members to achieve branch success and support shared goals

Requirements

• No previous banking experience necessary
• Previous customer service experience in some capacity
• Customer-focused mindset
• Passion for a career with BNZ
• Willingness to learn, grow and challenge the status quo
• Resilience and ambition
• Ability to bring great energy to a fast-paced role
• Passion for delivering exceptional customer service
• Availability to work full time, 37.5 hours per week, Monday to Friday, across the Leeston, Rolleston and Hornby branches

Core Competencies

Demonstrates a strong customer-focused mindset with the ability to engage warmly and effectively with customers. Capable of processing transactional banking needs and educating customers on digital solutions while collaborating with team members to achieve branch goals.

Highest-signal resume keywords

• Customer Service Experience
• Customer-Focused Mindset
• Ability to Learn and Grow
• Exceptional Communication Skills
• Resilience and Ambition

Soft Skills

• Warm Engagement
• Passion for Customer Service
• Energy in Fast-Paced Environments

Industry Keywords

• Transactional Banking
• Financial Goals
• Branch Collaboration

Tools & Technologies

• Online Platforms
• Digital Solutions