Customer Specialist - Te Rapa Advice Centre

ASB Bank; Hamilton; On-site; NZD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary & benefits

Staff Banking Benefits

Health, Life & Income Protection

MyFlex benefits programme

Ongoing learning & development

Career pathways nationwide

Supportive team environment

Job summary

ASB Bank is seeking a Customer Specialist for our Te Rapa Advice Centre in Hamilton to deliver unbeatable customer experiences daily. You’ll build meaningful relationships, help customers achieve their financial goals, and support day-to-day branch operations in a fast-paced, collaborative environment.

No banking experience is required—we provide comprehensive training and ongoing support. You’ll connect with people, solve problems confidently, and guide customers through our digital and

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and relationship-building skills.
• A positive, adaptable, and proactive approach.
• Confidence using technology and learning new systems.
• A passion for delivering exceptional service and finding solutions for customers.

Responsibilities

• Support customers with a wide range of banking needs and help them feel confident about their financial future.
• Build meaningful relationships and identify opportunities to help customers achieve their goals.
• Guide customers through digital and self-service banking solutions.
• Assist with day-to-day branch operations in a fast-paced, collaborative environment.

Skills

Customer-facing experience

Communication skills

Relationship-building

Adaptable attitude

Tech proficiency

Problem solving

Job description

At ASB, our customers are at the heart of everything we do. We're looking for a Customer Specialist to join our Te Rapa Advice Centre and help create unbeatable customer experiences every day.

If you have a background in customer service, retail, hospitality, contact centres, sales, or another people-focused environment, this could be the perfect opportunity to take the next step in your career and join one of New Zealand's leading banks.

This is a full-time role operating on a flexible roster across Monday to Sunday, providing variety in your schedule while supporting our customers when they need us most.

As a Customer Specialist, you'll be the face of ASB, supporting customers with a wide range of banking needs and helping them feel confident about their financial future.

Every day brings something different. You'll build meaningful relationships, identify opportunities to help customers achieve their goals, and guide them through our digital and self-service banking solutions.

You'll work across a variety of channels while supporting the day-to-day operations of the branch in a fast-paced, collaborative environment.

We're interested in people who genuinely enjoy helping others and thrive on delivering great customer experiences.

You don't need banking experience to be successful in this role. We provide comprehensive training and support. What matters most is your ability to connect with people, learn quickly, and confidently solve problems.

You bring:

• Previous experience in a customer-facing role
• Strong communication and relationship-building skills
• A positive, adaptable, and proactive approach
• Confidence using technology and learning new systems
• A passion for delivering exceptional service and finding solutions for customers

What's in it for you?

Joining ASB is more than just starting a new job. It's the beginning of a career with endless possibilities.

Whether you're looking to build a long-term career in banking, develop specialist expertise, or explore leadership opportunities in the future, we'll support your growth every step of the way.

• Competitive salary and benefits
• A broad range of exclusive Staff Banking Benefits
• Health, Life and Income Protection Insurance
• Our MyFlex flexible benefits programme
• Ongoing learning and development opportunities
• Career pathways across ASB's nationwide network
• A supportive, inclusive team environment where you can thrive

At ASB, we're united by our purpose to accelerate financial progress for all New Zealanders. We value diversity of thought, background and experience, and welcome applications from people of all walks of life.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.