Customer Banking Specialist

BNZ; Auckland; Hybrid; NZD 52,000 - 66,000; Full time

Benefits offered by this job

Flexible working

Wellbeing program

Generous leave

Job summary

BNZ in Auckland is hiring a Banker to support customers with transactional banking needs and personal details updates. You will provide a friendly service, help customers understand BNZ digital platforms, and suggest suitable products to meet their financial goals.

No banking experience is required, and you can grow through BNZ's career accreditation pathway with learning and development support. The role includes a Thursday through Monday shift, fostering a dynamic team atmosphere.

Qualifications

• No banking experience required.
• Customer service experience preferred.
• Willingness to learn and grow in a dynamic banking environment.

Responsibilities

• Engage with customers in a warm, friendly manner with a big smile.
• Process customer transactional banking needs.
• Update customers' personal details and identification.
• Assist with general product and service enquiries and recommend solutions to help customers achieve their financial goals.
• Educate customers on BNZ online platforms, tools and digital solutions.

Skills

Customer service

Communication

Willingness to learn

Job description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise \"If you can imagine a better future, let's find a way.\"We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.**Mō te Tūranga | About the Role**We spoke with the Senior Partner Personal Banking (who you’d report to), and they gave us some great insight on what to expect with this role:**This position will cover our Thursday through to Monday shift.****What are 5 day to day tasks the person in this role will complete?*** Engage with customers in a warm friendly manner with a big smile* Processing customer transactional banking needs* Updating customers personal details and identification* Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals* Help educate our customers on our online platforms, tools and digital solutions**What is the most exciting thing about this opportunity?**This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.**What attributes will this person have in order to be successful?**No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!If you happen to also be fluent in Mandarin, that would be an added bonus, but not essential.**What is the tīma (team) culture and environment like?**One of the best things about working for BNZ is the culture. We’re highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You’ll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. *Ehara taku toa i te toa takitahi, engari he toa takitini\" - Success is not the work of an individual, but the work of many.”*Closing Date: 30 September 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.