Customer Service Banker - BNZ Thames

Bank of New Zealand; Thames; On-site; NZD 50,000 - 70,000; Full time

Job summary

Bank of New Zealand is seeking a Banking Banker to join our customer-focused team in New Zealand. No banking experience required; we welcome those who enjoy helping customers and are eager to learn.

You will engage with customers, process transactions, update personal details, answer questions, and promote online platforms and digital tools as part of your everyday role. BNZ supports growth, wellbeing, and flexible working arrangements.

Qualifications

• No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ.
• If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you’ll thrive being a Banker with BNZ.
• In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded.
• If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!

Responsibilities

• Engage with customers in a warm friendly manner with a big smile
• Processing customer transactional banking needs
• Updating customers personal details and identification
• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
• Help educate our customers on our online platforms, tools and digital solutions

Job description

Worker Type:

Permanent

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We spoke with the Senior Partner Personal Banking (who you’d report to), and they gave us some great insight on what to expect with this role:

What are 5 day to day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner with a big smile

• Processing customer transactional banking needs

• Updating customers personal details and identification

• Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals

• Help educate our customers on our online platforms, tools and digital solutions

What is the most exciting thing about this opportunity?

This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you’ll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you!

What is the tīma (team) culture and environment like?

One of the best things about working for BNZ is the culture. We’re highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You’ll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

We’re bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you’re ready tojoin a fun organisation where we are proud of our culture and how we are helping New Zealander’s to ‘Find their way’.

“Ehara taku toa i te toa takitahi, nanginghe toa takitini” - Success is not the work of an individual, but the work of many.

Closing Date: 01 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.